6/10 - Razoável
Clement J
1 de mar. de 2022
Pontos positivos: Comunicação
Christmas disappointment in Eco Bay Guesthouse.
Don't be fooled by the advert. It's not what it seemed. We visited late December, 4 adults and 2 small kids. We had great expectations; large villa, hot tub for the grandchildren to play in. Unfortunately the tub didn't work and looked aged, had a very sharp tap pointing into the tub, the deck became very slippery when it rained and there was no protection on the back of the deck to prevent accidental falls, especially by the kids playing.
The en suite bathroom in the front bedroom proved to be a major problem as there was a terrible odour emulating into the bathroom. This was not there when we first arrived. There was nothing we could do other than keep the door shut. Very unpleasant. Looking at the visitors book it was obvious that the house was not lived in regularly. The toaster we had to request blew up on the first use and the lighting in the house was not as shown on the website, plug connections were very dodgy in places. We had booked an extra bed at great expense for a relative to use but this proved to be unsuitable and therefore never happened. On our return we contacted the owner to voice our concerns and dissatisfaction. The message was acknowledged but since then nothing. So do yourself a favour, don't be fooled by how it looks in the description. It's nothing like it. I was hoping we would get some sort of compensation but fortunately this has not happened. There is nothing "eco" about Eco Bay Guest House other than the solar hot water. We won't visit again!!!
Clement J
Hospedou-se por 6 diárias em dez. de 2021
