Piscina Privada e Deck: Refúgio Tranquilo no Campo

Chris, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:Owner's response: "Chris, We work very hard to uphold our values and to show every guest that we are here for them whenever needed. From the first time you contacted us, we tried to accommodate your requests. We tried to work with your schedule to get the ice maker fixed, but you could not find a time that worked so that the repairmen could come by and get it taken care of. The ice maker has been repaired and we have not had any issues with it or with the water side. We provided you and your family with bags because of this inconvenience and there were bags left after you vacated. We asked for a little time to come over and mow the lawn and you said we could do it when you were not in the home but when we tried you would not allow us to come over. We had rain for days on end and that is why the grass was a little longer than usual, and we tried to explain that to you. We understand you did not want to be bothered and that's ok but it did not get done because you would not give us a chance.You mentioned to us while at the property that the grill was dirty, this is just an old grill that does not get used and yes it did have a few old ashes in the bottom. However, this seemed to be the only issue while you were in our home. You did not complain or bring up any issues regarding cleanliness. We have been lucky enough to have the same cleaning crew since we started renting and they have done a tremendous job for us. We have received reviews raving about the cleanliness and they have a very strict regimen that ensures all our guests walk into a home that is 100% clean and sanitized. If you had any issues we wish you had brought this to our attention while in the home rather than in your review.Regarding the pool, we have it regularly maintained and it was cleaned just before your party arrived. You said that the skimmers had trash, the Pool skimmers are designed to draw water from the surface and suck it through the pool's filtration system. About the top 1/8 inch of water is drawn into the skimmer helping remove the contaminants and debris such as sunscreen, hair, and leaves from the pool before they sink to the bottom. It was working and we were ensured by the maintenance they were not full of trash and working properly.We take great pride in our home and are happy to be able to share it with others, your family were very nice and they told me how much they enjoyed the house and that everything was great, we're sorry that you did not feel the same way.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

The right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We responded the morning after check-in to assist with the TV once we became aware of the issue, and showed how to use the remote.- We noticed a higher number of visitors and vehicles than the five-car limit allows, so we kindly reminded guests of this policy for safety and consideration.- Our listing clearly notes that the property is a working farm with dogs on-site, and the guests described the dogs as friendly during our conversations.- We were confused about your comment because at no point did we confront you in person or arrive on an ATV as mentioned in the review.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.