Poolside Oasis Retreat with Heated Pool • Fire Pit • Yard

Olivia, we’re disappointed to see this feedback, particularly because the cleanliness concerns you mentioned were never communicated to us during your 7-day stay. Had you reached out to us at any point during your stay, especially when this issue was noted, we would have been more than happy to address any issues immediately. We take cleanliness very seriously, and if there was something that wasn’t up to our standards, we absolutely would have wanted the opportunity to inspect it and make it right. Unfortunately, we didn’t hear anything from you until the day after you checked out. At that point, we had no way of knowing there was an issue and no opportunity to correct anything while you were actually staying at the property. We completely understand that guests can have concerns, but communication during the stay is incredibly important. We can’t fix an issue we don’t know exists, and we would have gladly addressed any concerns had we been given the opportunity. We’re sorry that you felt the cleanliness did not meet your expectations, but we do wish you had reached out during your stay. Our goal is always to provide a clean, comfortable property and a great experience for our guests, and we will always do our best to make things right when we’re made aware of an issue.