Stylish Hilton Head Hideaway with Private Pool

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We learned of the powder room door issue only after the prior guest’s departure, and while it did not impact the functionality of the full bathrooms, we completely understand that this was frustrating, especially with a larger group. As soon as we were made aware, we had a contractor onsite the next day. Unfortunately, the repair required opening the wall and owner approval, which caused delays. We recognize that our communication could have been more timely, and we are addressing this internally to improve responsiveness going forward. We offered a discount toward a future stay as a way to make this right, but we understand your preference for an adjustment during your current trip. Your comments are important to us, and we will use them to improve both our guest experience and how we handle unforeseen maintenance issues in the future. We truly value your input and regret that your experience did not meet expectations.