5 Star, Coastal Retreat- Chef’s Kitchen, Spa & Walk to DT- Eco Clean

Thank you for taking the time to leave a review. We are disappointed to read it because it does not accurately reflect your stay or our communication. Our pre-arrival guide is intentionally detailed because we want guests to have all the information they need before arrival. It includes house rules, local information, and checkout instructions so there are no surprises. Many guests have told us they appreciate knowing expectations in advance, and we believe clear communication benefits both guests and hosts. Our home is a family-owned vacation rental, not a hotel, and we strive to make it warm, comfortable, and welcoming. While décor is subjective, it is represented accurately in our listing photos. The checkout requests are disclosed before booking and are consistent with helping prepare the home for our professional cleaning team. Guests who are not comfortable with those expectations are free to choose accommodations that better fit their preferences. Following your departure, we reached out regarding several items that were observed during our inspection. Asking questions about missing or damaged property is a normal part of the hosting process. We did not make false accusations, and we did not seek to impose unwarranted charges. We are proud of the hundreds of guests who have enjoyed their stay with us and of the consistently positive 5* reviews highlighting our cleanliness, communication, and hospitality. We remain committed to providing every guest with a quality experience through clear expectations and attentive service. Thank you, David