Critter's Cove-Book for graduation & football weekends! Complex Pool & more!

Thank you! We are so glad you had a great stay! We hope you come back again soon!

Thank you! We are so glad you had a great stay! We hope you come back again soon!

We are disappointed by this review because it does not accurately reflect the guest’s stay or the circumstances surrounding the $150 charge. This is a brand-new property, and the guest’s stay was otherwise very positive. The only issue arose after checkout when the guest inadvertently took the property’s parking pass with her. Our parking pass is a large, 8x11 laminated document with a clearly printed reminder across the bottom instructing guests to leave it on the counter at checkout and stating that a $150 replacement fee applies if it is not returned. This requirement is also included in the rules form the guest signed, and she was reminded again in her checkout instructions to leave the pass behind. We understand that mistakes happen, and had the guest simply let us know that she had accidentally taken the pass, we would have been happy to work with her regarding its return. Unfortunately, instead of contacting us about the mistake, she stated that the pass had been discarded and then became upset when the clearly disclosed replacement fee was applied. We welcome honest feedback from our guests, but we also believe it is important for future guests reading reviews to have the complete and accurate context. The fee was not unexpected, arbitrary, or hidden—it was clearly communicated in multiple places and resulted from the guest not returning the property’s parking pass.

Thank you! We are so glad you had a great stay! We hope you come back again soon!

Thank you! We are so glad you had a great stay! We hope you come back again soon!