Townhouse in the old town of Laroque

Our house is a townhouse with three separate units. We are living downstairs and there are also neighbors right and left, which is ususal since this is a townhouse and not a free standing object. 75 sm is enough for 6 people and we do have closets in every bedroom, and we never had complains from other big familys regarding the space. Our very spacious pool area is shared by two guesthouses and we do not have a washingmashine. All that informations are clearly stated in our ad, so we basically got two stars because somebody did not read our ad properly. As these guests arrived and were surprised by the fact, that the pool is shared, we offered them to give back all their money and search a new propper stay for their vacation, but they decided to stay anyway. We barely understand this rating of two starts since our houses are exactly what we describe in the ad and did anything as hosts to make our guests happy.

Thank you for your feedback, on which we would like to set something straight. We do not have a north pool. Our pool area is open from 3 sides and therefore always sunny. As one can see in other guests feedbacks, our XXL pool ist the highlight and some people are spending their entire holidays enjoing our sunny poolarea. We do have curtains and/or window shades, as one can see it on the pictures. Therefore it is possible to darken up every single bedroom. We do describe everything as precise as possible in our display and also showing lots of pictures to avoid any disappointment for our guests. We are very sorry, that you didn’t enjoy your vacation despite the fact that you’ve saved more than half a price while booking last minute.