The Hidden Gem of Dallas

Thank you for your feedback, Rhonda. We're glad to hear you found the property to be a good value and that our email communication was helpful. We sincerely apologize for the frustration you experienced with the door lock and the difficulty reaching someone by phone. Reliable communication is important, especially when issues arise during a stay, and we understand how disappointing that experience must have been. We appreciate you bringing the problem with the after-hours phone line to our attention, and we will review it to ensure guests can reach us when assistance is needed. Thank you again for your comments. Feedback like yours helps us identify areas for improvement and provide a better experience for future guests. Safe travels!