Oceanfront Luxury Retreat 5BR Sleeps 18 Newly Renovated

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the ocean view and our convenient location. We sincerely apologize that your experience did not meet the standards we strive to provide. The condition of the home upon your arrival is not acceptable, and we are investigating why it was not properly prepared before your check-in. We have addressed this with our cleaning team to help ensure it does not happen again. Regarding the amenities, our listing specifies what is and is not provided, including kitchen essentials and certain household supplies. However, we understand your expectations and appreciate your feedback as we continue evaluating ways to improve our guests’ experience. We also take your comments about the beds, microwave, oven, and TV remotes seriously. Our maintenance team is inspecting these items, and any necessary repairs or replacements will be completed promptly. We value all guest feedback because it helps us improve. We appreciate you bringing these issues to our attention and hope we have the opportunity to provide you with a much better experience in the future.