Santa Fe Ranch- Family Fun

We appreciate all guest feedback, but we do need to clarify that the statements made here do not reflect the actual condition of the property. The home was professionally cleaned before check‑in, and we have photos verifying this. The guest spent several hours at the home and did not report any cleanliness issues during that time. The concerns raised were related to normal outdoor conditions in the countryside—wind‑blown debris in the pool and a legally protected bird nest that cannot be removed in Texas. These items are also mentioned in the listing description. They did send a photo of a ceiling vent and stated the house was dirty. This would not have affected their state, but we did have our cleaners take care of the ceiling vent. We asked whether the guest wished to stay or depart, and they chose to leave. A refund was issued for the unused nights. We remain committed to transparency and maintaining a clean, safe home for all guests. Be cautious with this particular guest.