Casa Geniol has the potential to be a fantastic holiday home, but unfortunately there were too many issues for us to rate it more highly.Communication before arrival was extremely poor. We were given details for someone who apparently no longer worked for the company, causing unnecessary stress. On arrival we had air-conditioning issues and, when raised, the owner was rude and dismissive, telling us on three occasions that we could simply leave.Our biggest concern was safety. This property should NOT be advertised as child-friendly in its current condition. There are no handrails on any internal or external stairs. Inside there are around 44 steep steps with no rails, including an open-sided area beside the lounge which we felt was extremely dangerous for small children. The decking was damaged, poorly fitted and dangerous, causing our little boy to trip and fall.Cleanliness and maintenance were disappointing. The pool had thick scum around the edges and missing tiles, outdoor furniture and windows were dirty, towels stained, door handles falling apart and the outside lock didn't work. There was also a strong sewage smell throughout the property and outside, which became so unpleasant I had to change bedrooms.There were numerous other maintenance and equipment issues.We have photos and videos of all issues mentioned and can provide them on request.A beautiful property with huge potential, but safety, cleanliness, maintenance & communication need significant improvement