Trinity River Vista

Hi Cindi, thank you for your review. We're glad you enjoyed the kitchen, river views, and unique character of the home. We sincerely apologize that the outdoor spaces and hot tub did not meet expectations during your stay. Cleanliness and property presentation are important to us, and we appreciate you bringing these concerns to our attention while on-site. We have shared your comments with our local team for review and corrective action, including outdoor maintenance, hot tub servicing, and pest control measures. Thank you again for your feedback. It helps us identify areas for improvement and provide a better experience for future guests.

Thank you for your review, Aimee, we are glad you enjoyed your stay. We apologize for any misunderstanding regarding this listing. Please know that this home does have a water view. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help. Additionally, we would like to note that this home does not list a fire pit as an amenity and we're sorry for any inconvenience this caused you and your party. We have shared your feedback with our local team so they can review and update this listing as needed to ensure our communication is thorough and streamlined for future guests. We hope you will give us another chance to better serve you in the future.

Thank you for taking the time to share your feedback about your recent stay, Boris. We are thrilled to hear that you loved the house, enjoyed the fully stocked kitchen, amazing views, and the great hot tub. Your positive comments about these aspects are greatly appreciated. However, we sincerely apologize for the subpar cleaning you encountered. Finding mice droppings, cobwebs, and dust is unacceptable and not reflective of the high standards we strive to maintain. We understand how this impacted your overall experience and regret that our response did not meet your expectations. We will address these concerns with our housekeeping and local teams to ensure that such issues are promptly resolved and do not recur in the future. Your comfort and satisfaction are our top priorities, and we deeply regret that we did not meet your expectations in this regard. We appreciate your feedback as it helps us improve our services. Thank you for bringing these matters to our attention, and we hope to have another opportunity to provide you with a much better experience in the future.

Hi Denise, thank you for sharing your positive feedback during your stay. We are glad to know that the location serves you well and that you found our home beautiful. We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. Thank you for your stay, and we hope to welcome you back soon.