We were excited to book this room through VRBO as it was a much deal that going through the Hotel directly. Everything went perfectly. We were booked in a two-room suite which was approximately 1900 square feet with two separate balconies. Our 13 year old son had one room, and we had the other. The rooms are connected through a mini kitchen, dining room area, and living room. This room also has a 3rd restroom with shower and even a murphy bed should it be needed.
All of the finishes are very good and what you would expect for this price range. Both balconies overlooked the main pool area (there are several pools) and then directly to the Pacific Ocean.
We spend the majority of our 7 day at the resort. We spent lazy days by the pool in the morning, and then the pool bar in the afternoon. They offer table service in the water, and you can take drinks to the edge of the infinity pool and overlook the ocean. The service was always impeccable.
The restaurants vary somewhat but all are good. We had surf and turf one night, steaks another, and lots of Mexican food in between. Reserve a table with a fire pit outside of the sports bar restaurant after dinner for a perfect end to the day.
We had limited but professional interaction with Shane. We have stayed at a lot of VRBO properties and didn't need a lot of hand holding so this was perfect for us.
You won't regret staying at this property. The moment you arrive, they put a cold tropical beverage in your hand. And, bonus, other than the five minutes after check in, we were never bothered again with a time share presentation. Enjoy!