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Condomínio

3BR, sleeps 14, hot tub, close to Dollywood!

Galeria de fotos de 3BR, sleeps 14, hot tub, close to Dollywood!

Fachada
Área de estar
Área de estar
Sala de jogos
Hidromassagem externa

Avaliações

8,0 de 10
Muito boa
3 quartos3 banheirosAcomoda 14 pessoas

Comodidades populares

  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
  • Secadora
  • Aceita animais
  • Wi-Fi grátis

Quartos e camas

3 quartos (acomoda 14 pessoas)

Quarto 1

1 cama King

Quarto 2

1 sofá-cama casal

Quarto 3

2 camas Queen

Quarto 4

2 beliches solteiro

Quarto 5

1 cama Queen

3 banheiros

Banheiro 1

Banheiro 2

Banheiro 3

Espaços

Deque ou pátio
Cozinha

Sobre esta propriedade

3BR, sleeps 14, hot tub, close to Dollywood!

This roomy three-bedroom, two-bath condo in beautiful Pigeon Forge comfortably sleeps up to 14 guests. Nestled in the park-like setting of Smoky Mountain Resort, it offers a peaceful mountain atmosphere just five minutes from Dollywood and all the fun, food, and attractions of Pigeon Forge.
Inside, you’ll find plenty of space to relax and reconnect. The open-concept living area features a seasonal fireplace, cozy seating, and space for everyone to hang out. Enjoy unwinding in the private hot tub after a day of exploring the Great Smoky Mountains.
The fully equipped kitchen makes it easy to cook meals at home, and the large dining table is perfect for family dinners or game nights. All three bedrooms offer comfortable beds, and additional sleeping options ensure everyone has a cozy spot.
Whether you’re planning a family getaway, a group trip, or a Dollywood weekend, this condo blends comfort, convenience, and a true Smoky Mountain vibe.
Highlights:
• Sleeps up to 14 guests
• 3 bedrooms, 2 bathrooms
• Hot tub private to your unit
• Full kitchen and spacious dining area
• Seasonal fireplace
• Located in Smoky Mountain Resort’s peaceful setting with seasonal outdoor pool
• Less than 5 minutes to Dollywood and Pigeon Forge attractions

Adicione as datas e descubra os preços

Propriedades semelhantes

Fachada
3BR, Close to Dollywood. Hot tub!
Pigeon Forge
  • Banheira de hidromassagem
  • Cozinha
  • Lava-roupa
  • Secadora
8.8 de 10, Excelente, (61 avaliações)
3BR, Close to Dollywood. Hot tub!

Regras da propriedade

Check-in após 16h
Idade mínima para alugar: 21 anos
Check-out até 10h
default

Crianças

Aceita hóspedes de 0 a 17 anos
default

Eventos

Não permite a realização de eventos
default

Animais de estimação

Aceita animais de estimação
default

Política para fumantes

Não é permitido fumar

Informações importantes

O que você precisa saber

Propriedade nº 624838vb
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade tem detector de monóxido de carbono.
O anfitrião informou que a propriedade tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como extintor de incêndio.

Informações a área

Pigeon Forge

Em Pigeon Forge, este condomínio está perto de parques temáticos e nas montanhas. As atrações culturais na região incluem Titanic Museum e Dolly Parton's Stampede Dinner Attraction. No entanto, o destino também oferece outras opções interessantes como Dollywood e Dollywood's Splash Country. Parque aquático Wild Bear Falls Indoor e Wilderness at the Smokies estão entre as atrações imperdíveis. Mergulhe em atividades aquáticas como pesca ou aproveite a natureza ao redor com atividades como trilhas para caminhada/bicicleta.
Mapa
Sevierville, TN

Nos arredores

  • Goldrush Stables - 14 min de caminhada - 1.2 km
  • Dollywood's Splash Country - 18 min de caminhada - 1.6 km
  • The Ripken Experience - Pigeon Forge - 2 min de carro - 2.4 km
  • Rocky Top Mountain Coaster - 4 min de carro - 3.1 km
  • Patriot Park - 5 min de carro - 4.4 km

Opções nos arredores

  • Aeroporto McGhee Tyson (TYS) - 57 min de carro

Restaurantes

  • ‪Spotlight Bakery - ‬11 min de carro
  • ‪The Grist Mill Cinnamon Bread - ‬9 min de carro
  • ‪Azul - ‬8 min de carro
  • ‪Aunt Granny's - ‬9 min de carro
  • ‪JT Hannah's Kitchen - ‬7 min de carro

Perguntas frequentes

3BR, sleeps 14, hot tub, close to Dollywood! é ideal para quem viaja com animais de estimação?

Sim, animais de estimação são permitidos na propriedade.

Quanto custa ficar em 3BR, sleeps 14, hot tub, close to Dollywood!?

A partir de 18 de mai. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em 3BR, sleeps 14, hot tub, close to Dollywood! em 12 de jul. de 2026 começam a partir de R$ 819, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.

Quanto custa o estacionamento em 3BR, sleeps 14, hot tub, close to Dollywood!?

Estacionamento no local disponível na propriedade.

Qual é o horário de check-in em 3BR, sleeps 14, hot tub, close to Dollywood!?

Horário de início do check-in: 16h.

Qual é o horário de check-out em 3BR, sleeps 14, hot tub, close to Dollywood!?

Horário de check-out: 10h.

Onde fica 3BR, sleeps 14, hot tub, close to Dollywood!?

Nas montanhas, este condo fica a 1,5 km de Dollywood's Splash Country e a 4,4 km de Dollywood. Rocky Top Mountain Coaster e Patriot Park também ficam a 5 km.

Avaliações

8,0

Muito boa

A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 29 de 61 avaliações
Nota 8 - Boa. 15 de 61 avaliações
Nota 6 - Ok. 7 de 61 avaliações
Nota 4 - Insatisfatória. 6 de 61 avaliações
Nota 2 - Terrível. 4 de 61 avaliações

8,4/10

Limpeza

2,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

9,8/10

Check-in

8,8/10

Comunicação

9,0/10

Localização

8,8/10

Precisão do anúncio

Avaliações

Verificada

10/10 - Excelente

Alison W.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great little getaway

We had a great time and it was close to everything!
Hospedou-se por 3 diárias em nov. de 2022
Resposta de VrboOwner em 7 de dez. de 2022
Thank you for taking the time to let us know you had a great time. Hope to see you again soon!!
Verificada

10/10 - Excelente

Debra G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Cozy 13F

Great location to Pigeon Forge and Gatlinburg!! Peaceful and private yet close to everything. Would definitely stay again.
Hospedou-se por 4 diárias em jul. de 2023
Resposta de VrboOwner em 25 de ago. de 2023
We appreciate you taking the time to share your guest experience with us. It is a gift that we do not take for granted, as it is the only way for us to grow and improve. Our staff works hard to ensure every guest experience is a great one. We look forward to seeing you again soon!
Verificada

10/10 - Excelente

Sergio G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Review

This place is so nice and it looks bigger in person. Will for sure stay here again.
Hospedou-se por 6 diárias em jul. de 2022
Resposta de VrboOwner em 30 de ago. de 2022
Thank you for taking the time to share your guest experience. Our staff strive hard to make all of our guests' vacation experiences a great one. We look forward to welcoming you in the future.
Verificada

10/10 - Excelente

Luz R.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Family Vacay 2021

It was awesome! Place was perfect for my 10+ people 😁 Will definitely choose this place for a next time
Hospedou-se por 6 diárias em ago. de 2021
Resposta de VrboOwner em 10 de set. de 2021
Luz: We are so glad to hear that you enjoyed your stay with us. Our staff strives hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verificada

10/10 - Excelente

Loyce S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Very quiet and pleasant

They supplied everything that was needed.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de VrboOwner em 17 de mai. de 2024
We're thrilled to hear that you found everything you needed during your stay! Providing our guests with all the essentials is important to us, and we're glad we could meet your expectations. We look forward to hosting you again!
Verificada

10/10 - Excelente

ANITA M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Spring Getaway

The process was easy. The property was nice, clean, and a good location from attractions around. The only downfall was parking. We can't wait to go back.
Hospedou-se por 2 diárias em mar. de 2023
Resposta de VrboOwner em 19 de abr. de 2023
Thank you for taking the time to leave a review.Hope to see you again soon!
Avaliação arquivada

10/10 - Excelente

Gary w.

Great place will be staying here again

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was perfect for our needs we were a small church group and we had plenty of room and it was very comfortable
Resposta de VrboOwner em 2 de abr. de 2020
Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Verificada

8/10 - Boa

Vouthy H.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Mr

Good for family gatherings, only complaints I have is insects such as millipedes and centipedes we saw.
Hospedou-se por 1 diária em jul. de 2024
Resposta de VrboOwner em 16 de jul. de 2024
Thank you for your feedback. We're glad the property was suitable for your family gatherings. We apologize for the inconvenience caused by insects during your stay. We'll make sure to address this issue to ensure a more comfortable experience for our guests in the future.
Avaliação arquivada

10/10 - Excelente

Youth Trip

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was another great experience with Eden Crest, looking forward to my next stay.
Resposta de VrboOwner em 2 de abr. de 2020
Thank you for filling out this survey. The team here is thrilled to hear that you enjoyed your stay. We love our repeat guests and can't wait to see you again!
Verificada

10/10 - Excelente

Leana P.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Vacation

We had 7 grandchildren and their parents with us, for vacation. Everyone had a bed and it was big enough to spread out. The hot tub was a great bonus when we came in for the night and needed to soak. We also liked the location and being away from the congestion. We will stay again. And recommend it to everyone.
Hospedou-se por 5 diárias em jul. de 2022
Resposta de VrboOwner em 30 de ago. de 2022
We are happy to hear the cabin was large enough to accommodate your family. Hope to see you again soon!!
Verificada

10/10 - Excelente

David S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Very nice place and clean

The first night they were putting the bunk beds back in the condo beside us after painting at 12 at night it was very noisy and hard to get kids asleep was a little frustrating
Hospedou-se por 4 diárias em jun. de 2023
Resposta de VrboOwner em 11 de jul. de 2023
Thank you for taking the time to leave a review. We hate to see the contractors was noisy and working late. We will get it addressed for the future!
Verificada

8/10 - Boa

Melissa R.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Dollywood Trip

We came to Pigeon Forge with a group of 12 and we wanted a place to all stay and be in close proximity to Dollywood! This location did not disappoint! It was so great to be basically across the street. Plenty of room for us all to fit comfortably. Easy check in process. The washing machine was not usable though due to needing a really good cleaning so that was a downside but other than that, it was great. Definitely would stay again.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de VrboOwner em 13 de set. de 2023
Thank you for taking the time to leave a review. Hope to see you again soon!
De um site parceiro

10/10 - Excelente

Ginny N.

Eden Crest is wonderful!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Professional, responsive company with excellent customer service! Great value! Perfect location convenient to Dollywood and Pigeon Forge! Clean comfortable unit! I will definitely use them again and recommend them to everyone!
Resposta de VrboOwner em 2 de abr. de 2020
We are so glad to hear that you enjoyed your stay with Eden Crest. Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verificada

10/10 - Excelente

Frank G.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

FALL VACATION

Although the leaves didn't quite cooperate. The rental was fantastic. The price, cleanliness, and friendliness of the staff were as advertised. The Unit itself was great actually more than we needed. The unit could use a few upgrades, but everything worked fine. If returning to Pigeon Forge in the future, I would definitely, try to book this unit again.
Hospedou-se por 3 diárias em out. de 2021
Resposta de VrboOwner em 25 de out. de 2021
Frank: We are so glad to hear that you enjoyed your stay! We always love to hear positive and constructive feedback. It is a gift that we do not take for granted. It’s the only way to grow and improve and that’s an important focus of ours. We work hard to make sure that all of our guest have a wonderful vacation experience. We hope to see you back soon!
Verificada

8/10 - Boa

Carmesha W.

Pontos positivos: Limpeza, check-in, comunicação e localização

Family Vacation

Stayed here over holiday weekend. Overall the stay was good. We had a group of 12 adults and kids. Layout was not like pictures listed but we made it work. There were two refrigerators but only one worked. Walls are very thin so we could hear the people upstairs walking and talking all night- which was frustrating but not necessarily a deal breaker. Hosts were responsive when called. Location was great- close to the things we wanted to do. Condo was clean and organized. Would stay again.
Hospedou-se por 3 diárias em set. de 2021
Resposta de VrboOwner em 29 de set. de 2021
Thank you so much for taking the time to send a review regarding your stay. These reviews are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire is to try and provide all our guests with a wonderful vacation experience. We hope to see you again very soon!
Verificada

8/10 - Boa

Cindy E.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Hot water

The place is really nice we enjoyed staying except if you hear through the wall is really bad and water stood outside our door where the hot tub was in the worst thing was that we didn’t have enough hot water for the girls to take a bath after one or two people to go shower it was just cold water and we had 12 girls there so water if you need to look at but overall we had a nice day thank you
Hospedou-se por 3 diárias em jun. de 2023
Resposta de VrboOwner em 27 de jul. de 2023
Thank you for taking the time to leave a review we hate to see it did not supply enough hot water for everyone. We will have it looked into to make sure it is working properly!
Verificada

10/10 - Excelente

Ashlee M.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Cozy

I had unit 13F it was very spacious. Everyone enjoyed themselves my only complaint is I went to do laundry the clothes washed just fine but I went to dry the clothes the dryer didn’t work. It would only heat up but not tumble so I had to hang the clothes over kitchen table chairs. Overall I would bring my family back to this location.
Hospedou-se por 3 diárias em out. de 2023
Resposta de VrboOwner em 2 de nov. de 2023
We hate to see you had a issue with the dryer we will have it looked into. Hope you keep up in mind for next time!
Verificada

6/10 - Razoável

fatima c.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Bed Bugs

One of the rooms had beg bugs my niece was bitten. They changed us to another suite and that one was missing pots and pans, and cooking utensils, and some of the dishes were dirty. Before the bedbug incident I liked the stay. They need to get encasements for mattresses not those mattress protector that protect nothing.
Hospedou-se por 4 diárias em fev. de 2021
Resposta de VrboOwner em 4 de mai. de 2021
We truly regret that your last visit did not exceed all of your hopes. We are very sad to see your review of this condo. We take such claims extremely serious and immediately sent out a professional pest control service to evaluate the cabin and address any possible insect issues. We also provided you with alternative accommodations based on our limited availability. You should also know that the cleanest cabin or 5 star hotel room can have insects brought into a cabin by guests. Cleanliness has nothing to do with how such insects enter a cabin. They are travelers, just like fleas or ticks, which are brought in by an individual or a pet. When any unforeseen issues or maintenance concerns arise we will always move quickly to address them as soon as possible. We were all very happy to hear that the expert opinion on this cabin was that there were no bed bugs found in the cabin during their investigation. We are sorry that you did not fully enjoy your last trip to the Smoky Mountains. We will continue to strive to provide all of our guests with a great vacation experience and know that given the chance your next visit can be one that you truly enjoy.
Verificada

4/10 - Insatisfatório

Jennie L.

Pontos positivos: Check-in, comunicação e localização
Pontos negativos: Limpeza e precisão do anúncio

Not as advertised

Upon checking in we noticed it was not clean. We swept and cleaned up spiderwebs, dusted, swept baseboards, cleaned toilets, and killed bugs. Mold/mildew on bathroom ceilings, lights out in all bathrooms, one bed sink in the middle so 2 people couldn’t sleep in the same bed. IThe upstairs neighbors had kids and you could hear them running constantly. I will not recommend staying here at all. I will say, I was in constant communication with someone from the company but they could only tell me they would pass along my concerns. I’m waiting for a partial refund.
Hospedou-se por 3 diárias em mai. de 2025
Resposta de VrboOwner em 22 de mai. de 2025
Thanks for the honest review Jennie. It's always tough hearing when we didn't live up to our standards and it appears we didn't in this case. You and I have already spoken about this but we will be working to address these items with the appropriate team members and the owner to ensure that these are fixed before it impacts and future guests. Thank you for staying with us and we hope that we will have the opportunity to show you a VIP experience in the future.
Verificada

8/10 - Boa

Jeremy R.

Pontos positivos: Limpeza, localização e precisão do anúncio

Good Location and Clean Property

Checkin was messed up since i was never sent the code. That jist took a call or two but since it was 10pm and very dark with no lights on porch it was a bumpy start. Outside checkin and poor lighting and communication the unit and location was great. We had a church group above us that rehearsed a River Dance segment around 11pm nightly it seemed and that was loud but prob normal on vacation. The last issue was poor communication on check out procedures. J R
Hospedou-se por 4 diárias em jul. de 2023
Resposta de VrboOwner em 13 de set. de 2023
Thank you for taking the time to leave a review we are pleased to hear you enjoyed your stay! Hope to see you again soon!
Verificada

10/10 - Excelente

Samantha P.

Pontos positivos: Check-in, comunicação e precisão do anúncio
Pontos negativos: Localização

Family Vacation in TN #1

This was one of the most amazing vacation experience I’ve ever had with my family. We had so much fun and enough room to sleep in without being overcrowded. I only had 3 issues. 1- when we arrived it seems that water was flooded near the hot tub area. 2- the next morning my nephew noticed the ceiling caved in and it has mold on the ceiling. 3- one guest didn’t seem to be mindful of other gussets when parking. He or she would park sideways so others couldn’t park which is a disadvantage for me. However I did call customer service and they were able to fix all of the issues we had except the inconsiderate guest who didn’t care if we had a parking spot.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de VrboOwner em 1 de ago. de 2023
We are happy to see you enjoyed your stay, and that we fixed the issues right away. Keep us in mind for next time!
Verificada

8/10 - Boa

Jheniyah S.

Pontos positivos: Check-in, comunicação e precisão do anúncio

First Booking with Vrbo

This was my first time using Vrbo and it was pretty easy booking with them. Overall, I did enjoy my stay here with my family. However, I wasn't aware at first when booking that they were setup like condos/apartments which wasn't a very big deal because the inside looked pretty nice. What bothered me the most though was that in two of the three bathrooms the shower liners had mold like spots on them. When I called the their help desk the lady was very nice and said she'd put the order in but no one ever came to switch them out. In the contract it said they don't refund for cleanliness because they stand by their work but they dropped the ball this time because it wasn't done the first time and then when I called they weren't switched, and it's unfair to us who stayed because we paid our money to not have everything spotless.
Hospedou-se por 3 diárias em jul. de 2022
Resposta de VrboOwner em 30 de set. de 2022
Thank you for taking the time to leave us a review, I hate you had some cleaning issues that was not addressed. I will get these corrected with housekeeping. I do see the work order stating it was completed.
Verificada

8/10 - Boa

Tiffany W.

Pontos positivos: Limpeza, check-in, comunicação e localização

Eden Crest Stay

Our stay went fine, and we enjoyed our time in the Smokey Mountains. I gave the accuracy of the listing a 3 star as I received an email from Eden Crest the morning of our arrival letting us know that the bed situation was different then originally listed. This didn't work for the number of families we had staying so Eden Crest did bring in (2) roll aways for our use so everything worked out. The rest of the condo was clean and as shown in the description. We did have an issue with the refrigerator not working correctly so Eden Crest also brought in a new refrigerator for our use. Overall Eden Crest was very responsive and easy to work with either by phone or text. Our only complaint would be we were on the Lower Level and could hear the people above us walking around all night and our neighbors next to us....the walls are thin. That being said, if we were to stay again we would book a private cabin or a condo on the top floor.
Hospedou-se por 5 diárias em jul. de 2021
Resposta de VrboOwner em 5 de ago. de 2021
Thank you so much for taking the time to send a review regarding your stay. These reviews are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire is to try and provide all our guests with a wonderful vacation experience. We hope to see you again very soon!
Verificada

8/10 - Boa

Deanna S.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Overall a good stay but a few items to be noted!

Overall our stay was really nice and relaxing but there were a few problems we did have. The first one-the lighting and parking for the facility are TERRIBLE! We arrived after sunset and there were no street lights or poles and the “parking lot” does not have lines or designated spaces. It was honestly one of the major downfalls of the whole facility. The second issue was the noise level- however we do know this was no fault of the facility itself but if you are going for peace and quiet this may not be the location for you. The last piece of information we would like the share is the cabin is very poorly stocked. You need to bring dishwasher pods and extra toilet paper as no dishwasher pods were left to run the closing cycle and only 5 rolls of toilet paper were in the whole place!! Again we do understand some of this is not the actual facilities fault but we just wanted to share this information for future visitors.
Hospedou-se por 2 diárias em dez. de 2020
Resposta de VrboOwner em 2 de jan. de 2021
We are so glad that you enjoyed your recent visit! We truly appreciate the time you took to send your observations as constructive feedback is a gift that we never take for granted. It’s the only way to grow and improve and that’s an important focus of ours. Your feedback is greatly appreciated and will certainly use this as an opportunity to better improve our product and ensure all deficiencies highlighted are looked at. We only provide a starter pack of toilet paper , paper towels, etc. Once the starter pack is depleted it is the guest responsibility to provide those types of things. We really hope to have the opportunity to welcome you in the future.
Verificada

6/10 - Razoável

Robert H.

Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio

Great location, but there were challenges

We stayed over Thanksgiving weekend in unit 13F. ---The Good: -Fantastic Location. Minutes away from Dollywood! -Check-in and Check-out process were simple with one exception listed below. -Staff called to validate we were able to get into the room. -Overall cleanliness was very good. -Overall communication with staff was great. ---The Bad: -Separate rental agreement required before checking-in and they wanted me to email a copy of my driver's license. This is Personally identifiable information (PII) that needs higher levels of protection. -All Beds were very uncomfortable. One bed was sagging badly from use. ---The Ugly -Walls/floors are thin and you can hear your neighbors talking/moving around. We clearly heard the neighbors above us and they were up past 1AM. -Main bathroom shower, the handle falls off as there is no grub screw to keep it on. The tub backed up immediately as well. This made us question if the tub was actually cleaned. ---Summary -We most likely will not stay at this location again due to the beds and thin walls/floors. We would stay at another Eden Crest property though, if there were none of these issues.
Hospedou-se por 2 diárias em nov. de 2024
Resposta de VrboOwner em 5 de dez. de 2024
Thank you for sharing your detailed feedback. We're thrilled you enjoyed our prime location and appreciated our team's efforts in communication and cleanliness. Your concerns about the rental agreement and ID being required for remote check-in are to protect from Identity theft and fraudulent charges and protect both the cabin owners and guests and our process is to ensure guest security. We're sorry for the discomfort caused by the beds and noise. We will share the feedback with the management team and the condo owners. Your willingness to consider another Eden Crest property means a lot to us, and we hope to welcome you back as we have chalets and cabins that would offer a more serene and peaceful stay!

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Anfitrião: Eden Crest Vacation Rentals

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