4/10 - Insatisfatório
Molly N.
8 de dez. de 2025
Pontos positivos: Comunicação e localização
Pontos negativos: Limpeza e check-in
The apartment had a lot of charm and character with a location that made it easy to explore Rome on foot. Many of the city's best attractions, restaurants, and shops were only minutes away, which was a definite plus. That said, there were several issues that impacted the overall experience. The noise from the street below was extremely loud, making it difficult to sleep or relax, especially at night. Because the thermostat did not work and the heat was stuck on high we had to leave windows open, thus sleeping with the noise was a real problem. The third bedroom turned out to be a pull-down Murphy bed rather than a standard single bed, which as not clearly described in the listing. The kitchen was also understocked with basics, no paper towels, napkins, or hand towels or garbage bags were provided - and the washing machine did not work during our stay. Cleanliness was another concern. The furniture, carpets, and floors could have been cleaner and the supply of bath towels was insufficient for the length of our stay. We had to pay extra for a second set of towels for each of us. To make matters worse the owner was unresponsive and tardy in response to these issues despite multiple attempts to reach out. When she did, she accused us of misusing the machine. We left a full load of laundry stuck in the machine. We had asked for an early check in which was approved and the person was there to check in, however as we entered the apt. the previous renters were still there.
Molly N.
Hospedou-se por 8 diárias em nov.. de 2025
