Anastasia House Suite - Verona Journeys in the city centre

Thanks a lot for your beautiful review

Thanks a lot for your beautiful review Licia

Thanks a lot for your beautiful review Licia

Thanks a lot for your beautiful review Licia

Thanks a lot for your beautiful review Licia

Thanks a lot for your beautiful review Licia

The guests stayed and subsequently requested a refund for invalid reasons. We welcome guests in person directly at the apartment; everything is explained at check-in, and guests are free to ask any questions. We are available during the check-in process. The apartment is as described in the listing, and there is a washer-dryer that works properly, It is a basic machine that is very simple to use. The shower drain works properly; it depends on whether guests clog the drains. The apartment has been renovated, and the electrical system complies with Italian regulations. A standard power supply of 3 kilowatts—the norm in Italy—is provided. The approximately 60-square-meter apartment is equipped with two air conditioning units—one in the sleeping area and one in the living room—ensuring the unit cools effectively in compliance with regional regulations. The mattress is of good quality and medium firmness, though I realize that is very subjective. In accordance with VRBO rules, for listings connected via a channel manager, payments are handled directly by the property; we explained this to the guests and suggested they contact VRBO support to verify the procedure. Several travel websites were hacked this summer—this was even reported on television in Italy. While I understand this is an unpleasant situation, we informed you immediately via a message on the VRBO chat. You can find our contact details directly on your booking information. Licia

Grazie mille per la bellissima recensione, spero di rivedervi presto a Verona