Ideal Apartment Navona Square

Thank you so much, come back anytime!

Thank you so much!

We're so glad you enjoyed your stay here, come back anytime!

We are sorry you perceived the check-in as an “adventure,” but this was largely the result of assumptions that did not reflect the information provided before your arrival. Before your stay, we explained several times that, by booking an additional night, the only thing we could guarantee in advance was that the apartment would be ready for you. Regarding early check-in, we also clearly stated that our staff starts at 12:00 PM. Nevertheless, we went out of our way to accommodate you and arranged your check-in at 11:00 AM. You arrived late because you went to the wrong address, and our staff had to wait for you. You booked a private apartment in a residential building, not a hotel with 24-hour reception. If you require services that this type of accommodation cannot provide, we recommend checking these details carefully before booking and choosing accommodation that better suits your needs, such as a hotel. In-person check-in is explicitly stated in the first lines of the welcome email sent after booking. Our listing also nowhere states that self check-in is available, so the assumption that it would be was entirely your own. Finally, the three keys are part of the building’s security system, which we consider an advantage rather than a problem. You also stayed in a historic building with an elevator, a rarity in Rome’s historic center. The fourth-floor location is clearly stated in the listing.

Thank you Hugo, come back anytime!

You'd be more than welcome here Scotty :)