Golden Shores - Absolute beachfront with stunning views

Thanks Rhonda for your review. We were lucky that Culburra Beach was not directly affected by the recent south coast fires. We are glad that admidst the general concern across the south coast you were still able to enjoy time with family and the beach vistas from Golden Shores. Helen & Ian

In response to this review we wish to make the following comments. The guest arrived on the first day and late afternoon contacted us advising she was leaving and seeking other accommodation. She provided photographs which included one cushion out of 30 cushions in this large 5 bedroom ocean front house, with a 5 cent piece stain mark on it. The mark on the doona was not a stain but a discoloration again size of a 5 cent piece. The pictures of the sand was minimal. We acknowledge there were 2 dead cockroaches and 1 dead spider. Between cleans surface sprays are done and as we back onto the sand dunes, straight onto the beach, the odd insect is inevitable . There was no mold, it was a water stain, as there had been heavy rain. Our cleaning team inspected the property, provided a report and confirmed all the matters were extremely minor. It would appear that there was another reason for not wanting to proceed with the booking. For a 5 guest booking that then moved to a 2 bedroom apartment at Kiama, raises doubts about the reason for wanting to leave. Of the 3 nights stay we did refund 2 nights plus cleaners fee and without any deduction of Stayz fees. This was more than reasonable under the circumstances.

Thank you for your review. We are pleased you enjoyed your stay and the house met your family's needs.

We do encourage guests to contact us if any appliances are not working, properly. The problem with the SmartTV was that one of the guests had switched off the power to the antennae booster switch, we could have advised the guest to check this and the Smart TV would have worked.

So glad Elizabeth that your group and yourself had an enjoyable stay, and the views from the house. We aim to ensure that most guests needs are met by amenities etc. Thank you for your lovely comments and for choosing to stay with us.