Roll out of bed and onto the beach - Tri-level townhouse ideal for the beachlover!

Thank you for your review Katie. Firstly, I would like to make it clear to future guests that the photo shown of the front of this property is indeed the holiday property in question, it may have looked slightly different as it has recently had a new double garage door installed and a updated photo of this garage door had not been uploaded to our website. As stated in our Terms and Conditions, we ask that guests advise our staff upon their arrival if there any cleaning or maintenance issues. It is also clearly printed on the Terms and Conditions leaflet that is given in guest arrival envelopes with their keys. The property is pest treated regularly as are all of the properties managed by our Agency here on the Coffs Coast. The pest treatments have obviously made a difference as the cockroaches that were allegedly seen were dead. I would happily have sent our cleaner back to visit the property upon your arrival to remove as many spider webs as physically possible, but again, we were not made aware of your findings until days after your departure. Our check in and check out times are very reasonable, being check in at 2pm and check out 10am. Our Agency is strict at sticking to these times as our cleaners are allocated specific time slots to clean their properties prior to the next guests arriving. Again, as per our discussions via email post departure, we ask that guests advise our staff members of any cleaning or maintenance issues upon their arrival or before they vacate so that the matter can be rectified to assist you in enjoying your stay more comfortably. Kind regards, Holiday Management Services.

We appreciate your feedback and are glad to hear you enjoyed your stay. We sincerely apologise that we fell short of your expectations. We encourage our guests to contact us if something's faulty or broken at the property, especially if it is not cleaned to your satisfaction upon arrival. We will coordinate your feedback with the housekeeping team for necessary action. We hope we can welcome you back again at another time.

Thank you for your review Jeni, The property advertisement does clearly state that it is a three story property with internal stairs, does not have air conditioning nor an oven. For future stays, please notify management staff of matters such as these upon your arrival as our staff would have seen to them immediately had we been made aware. Thank you again and we hope to see you again in the future.

We are incredibly grateful that you took the time to leave us a 5-star review!