The Granny Flat Thredbo: Budget flat in a great location

Thanks for your feedback. Its instant gas hot water so it can never run out. Hot water issue should only have been in the shower. There were instructions for that shower including a short note about the hot water. Shower has sets of massage jets and various other settings. The plumbing can make the cold water take over if the hot is not turned on first and run for a bit. I'll get the cleaner to check where the note/instructions went. Water egress is a known issue on that street in Thredbo where lodges are built into the slopes before modern waterproofing technology was invented. We have a system of dehumidifiers in there as well as a drainage channel for the outlet. It is only a significant issue when it rains a lot in the village. It did not rain that much as its winter, but after cleaner noticed the wet floor in that ante-room the handyman worked out one of the drainage channels was blocked. Apologies for this, it is now fixed. We have also turned the underfloor heating down a notch.

Given there is no comment I can only assume the 3-star rating you gave is simply because this is a budget property and priced as such. We did not get any call email or message from you while you where there noting any specific problem? I'm hoping you can let us know what the issues was? Noting that the star rating is supposed to be "relative", as opposed to rating a budget place low, and rating a far more expensive place with more starts,

I wish you had elaborated on why you only gave this property 2 stars? You never called or messaged to report any issues. We could have attended to any problem. We may have even upgraded you to better apartment out of goodwill depending upon the circumstances. Noting this is a budget property and possibly the cheapest place in Thredbo and should be rated with this in mind. I'm not sure if you had any issues(?) or if you are confusing the rating system(?). It's meant to be rated based on what could be reasonably be expected from the listing not where, for example, 5-stars means a 5-star hotel.