, Térreo Condomínio, Passos Bonitas Para a Piscina e Praia

We were so sorry that the condo was not spotless when you arrived, that hasn't happened before. But we are happy that you enjoyed the location, the pool, and the rest of your holiday!

We were quite shocked by this review from Mary, especially considering it is very clear on our listing that check in time is 4pm and that we do not have Air Conditioning. Our building is designed to make use of the tradewinds so it usually isn't even needed. There was an unfortunate island wide surge in gnats during her stay, which was caused by the several recent Kona storms that led to flooding in surrounding areas. We had given her several suggestions as to what might help reduce them inside, even sending our cleaners over with sticky fly tape to hang up. The gnats are not a common occurrence, this was a highly unusual event that lasted a few days. But as we cannot control the weather, flooding, or natures insect population, there was nothing else we could do. Everyone else was also struggling but Mary went out of her way to be rude in her communication and disrespectful to us as hosts and our property as they damaged the outside of our building walls, screens and cement sidewalk by spraying it with something that stained. It seems as though that Mary did not read about our listing at all, or any of our other happy guest reviews - so I would recommend any future hosts are cautious in accepting her bookings.