Two Story House with Ocean Views

Thanks for your review Johnny. Glad you enjoyed the cockatoos!! Kind regards, the Surf Coast team

Well it sure sounds like you had a fantastically fun stay! I would have loved to have been a witness to the table tennis game. What a hoot! Thank you for choosing to stay with Surf Coast Holidays. We look forward to being able to host you again. Kindest regards, Surf Coast Holidays

Thanks for your feedback Marjorie. We are glad you enjoyed your stay and hope to see you down the coast again soon.

We hope to see you again Adam. Surf Coast Holidays

Thanks for your review, l can assure you the property was cleaned by our cleaners 4 days before your arrival. I can't explain the dead ants on the doona covers, this must have happened in between the cleaning and your arrival.

Hi Fiona, thanks for your feedback. The total cost of the booking including fees is listed before you booked the property, and are also included in the rental agreement that we sent you. Only doonas and pillows are provided, all other linen needs to be hired or brought down yourself, this is also listed on the advertisement of the property.

Thank you for your review. As discussed with your wife on the phone, the internal door to the third bedroom was mistakenly locked by the owners, thankfully it less than 10 minutes to get the matter rectified so it really wasn't a great convenience to you. As I had already spoken to you if you had mentioned the wifi I would have offered you assistance in getting in connected for you. Thank you for staying with us.

Hello Chris, Thank you for taking the time to review your recent stay in Anglesea. How great is having two separate living areas, and the table tennis table is just a bonus for keeping the kids entertained. Thank you for also passing your feedback on to the hosts. I am glad you and the family had an enjoyable stay. We look forward to seeing you again some time soon! Kindest regards, Carolyn

Hi Prabir, we are still unsure why you couldn't access the front door, you had the correct key, our agency does charge a call out fee on Saturday evenings at 7pm if someone needs to attend the property when you had the correct key. On inspection we found the key and door to both be working fine. Again, upstairs balcony door we also found to be working without an issue.

Hi Khaled, As discussed on the phone I'm not too sure how you were not able to find a contact number for us? In your rental agreement we supply our contact numbers, inside the property we have a information pack and our booking system sends you 6 automated messages from the start of your booking to the check out stage, each with the office number. Thank you for your feed back we will look into this to ensure it is more clear for future guest. If we had of spoken I would have happy guided you through how to work the dishwasher. Kind Regards Surf Coast Holidays

Thank Len Kind Regards Surf Coast Holidays

Hi Otto, I am sorry you did not enjoy your stay. We will pass on your feedback regarding the dirty utensils, which is unacceptable, and the table tennis table requiring repair to the owner. Also the complaint regarding the carpets, which are due to be replaced this year. Please feel free in future to contact the office if you are unhappy and we will do our best to remedy your concerns, if possible. The Surf Coast Holidays Team

Hi Keyur, Thank you! We are glad you enjoyed your stay with us, and hope to see you again soon! Warm regards, The Surf Coast Real Estate team