Lakeside Serenity - Wanaka Holiday Home

We’re really glad to hear you enjoyed the home’s charm and fabulous location, and it had everything you needed for a comfortable stay. Thank you for choosing Bachcare, and we’d love to welcome you back again.

Thank you for sharing your feedback. It is lovely to hear that the layout worked so well for your family and that everyone had space to unwind. We are pleased the location allowed you to enjoy Wanaka without needing the car and that the beds were comfortable during your stay. We would be happy to welcome you back again. Reputation and Resolutions Coordinators

Thank you for taking the time to leave a review. We're delighted to hear you enjoyed your stay and appreciate you choosing Bachcare for your holiday. Guest feedback is always valued, and if there is anything we can do to make future stays even better, we'd love to hear from you. Thank you again for staying with us. We hope to welcome you back for another relaxing getaway in the future. Bachcare Reputations & Resolutions Team

Thank you for taking the time to leave a review. We're delighted to hear you enjoyed your stay and appreciate you choosing Bachcare for your holiday. Guest feedback is always valued, and if there is anything we can do to make future stays even better, we'd love to hear from you. Thank you again for staying with us. We hope to welcome you back for another relaxing getaway in the future. Bachcare Reputations & Resolutions Team

Hi there, Thanks for taking the time to share such detailed feedback. I’m really sorry to hear about the difficulties you experienced. From the lack of visible property numbering and maintenance issues to the cleanliness concerns and incorrect information provided. That’s a frustrating combination, and it’s clear the stay didn’t meet expectations, especially for the price point. I’m glad to hear our team member was able to assist when you called, but the overall experience should have been far smoother from the start. We appreciate you highlighting these points so we can address them with the team and work on improvements. Best, Bachcare Reputation and Resolutions Team

Thank you for taking the time to share your thoughts with us. We truly appreciate your honest feedback, and we’re glad to hear that you enjoyed the location, the views, and the spaciousness of the property. The setting and balcony are definitely among the property’s standout features, and we’re happy that you were able to take in the beautiful surroundings. We also understand that the vintage character of the house might not have been the best fit for your family. Thank you again for sharing your experience with us. We’re sorry that the property didn’t fully meet your expectations, and we appreciate your insights as they help us improve. We hope that, despite these challenges, you were still able to enjoy the stunning views and the overall space.

Thanks for your review, Rebecca! Appreciate the words and we hope to see you back again next time you're visiting the area. Cheers, Phoebe

Thanks for your review, Adam! Glad to hear you enjoyed the house. Cheers, Phoebe