6/10 - Razoável
Kimberly S.
6 de ago. de 2025
Pontos positivos: Check-in, localização e precisão do anúncio
Pontos negativos: Limpeza e comunicação
Have been staying at OOP-2 bedroom units, usually through the owners for years.Twice we have rented 3 bedroom from Dunes Reality. Both times it was necessary to call and report dirty conditionals in 3 bedroom units. Very disappointing. We were so happy to see that Dunes Reality had upgraded check-in policy to allow folks to get in a little earlier if unit was ready. Parking can be crazy at the office. Unit had roaches in kitchen and back bedroom..under bed was filthy. Reported it immediately-nothing done/no call back. Purchased our own supplies including mops/brooms and try to mitigate the situation ourselves. Dryer was not operational…sounded like it was trying to dry pots and pans - not clothing. On Monday worker came - agreed it was broken... left and never came back. No one came, no one called. Husband left messages. Had no way to dry wet towels for 6 people. Not supposed to hang towels on railing – and we understand that… but had no choice. Was not going to a laundromat every day to dry our beach towels. Quicker than lightning …. we received a complaint posted on our front door that we were violation of the rules… When you go on vacation – it is all about enjoying and relaxing-not being angry and frustrated Had one baby still crawling. No one through the Dunes did their job - limited communication at best and no action. Hoping next renter can enjoy a fixed dryer – and a cleaner unit .
Kimberly S.
Hospedou-se por 7 diárias em jul. de 2025
