Casa tradicional canária com piscina privativa em Vegas Valsequillo

Dear Dave, Debbie and Pedro. It was a pleasure to have you as guests and we thank a lot your commentary about your long stay in our Villa. We will be glad to see you again in our holiday home. Regards from Familie Villa Elena

Thank you very much for your kind comments. We bought new dishes enough to make our guests feel comfortable amount. We hope to see you again soon at our house

Thank you for your kind words. Our purpose is to make the stay of our guests is always pleasant in all seasons. And we always have special rates for travelers who revisit Villa Elena ;-)

Dear Robert and family: Thank you very much for your warm comment. We are very happy because we have helped them a pleasant stay in the Canaries. We take note of your suggestions for improvements in the kitchenware. We expect them back soon. Sincerely, Mila and Nino

Dear Barbara, I thank you for your kind words and your suggestions. We have fixed the flaws that you tell us. The Villa is quiet because it is located in the mountains. On a small island like Gran Canaria, but that receives more than four million visitors a year, if you want to rest I recommend the mountains. You can enjoy the good weather of the Canary Islands and at the same time have a quiet and relaxed holiday.

Dear Mr. Michael, Thank you for your review. We respect every guest's opinion, although we must admit that we were surprised by some of your comments, especially after receiving your kind farewell message thanking us for the stay and expressing that you had enjoyed your time at the property. We would like to clarify a few points to provide an accurate picture of your experience. *Regarding the pool heating, the issue was reported in the morning and resolved by a technician before 4:00 p.m. that same day. Therefore, the reported downtime of one and a half days does not reflect the time it took us to resolve the problem. *Regarding the pool cover, the property and its facilities were handed over in excellent working condition. As you informed us, the mechanism broke while you were operating it. We immediately contacted the maintenance company, and the mechanism has since been fully repaired. *Regarding cleaning and gardening, our weekly cleaning and linen replacement service applies to stays longer than seven nights, which was not the case with your booking. You were also informed in advance of the gardener's visit, and the pruning waste was collected the following day. *Regarding the pigeons, we use non-toxic deterrent methods to manage their presence while ensuring our guests' safety. *Regarding the pool water, our pool uses a saltwater chlorination system rather than conventional chlorine dosing. No concerns about the water quality were reported to us during your stay. Had we been informed, we would have arranged an immediate inspection. We fully understand that unexpected inconveniences can be frustrating. However, we believe it is equally important to acknowledge that every issue brought to our attention was addressed promptly and responsibly. We take great care of our property and our guests, and we remain committed to providing a comfortable and enjoyable experience. Kind regards, Familia Villa Elena

Dear Joop: Thank you so much for your kind and detailed feedback! We’re delighted to hear that you had such a pleasant stay at Villa Elena and that you enjoyed the heated pool, especially during the March temperatures. It’s great to know the fireplace added to the comfort and coziness of your evenings as well. We truly appreciate your comments about the villa and kitchen. Your feedback is very valuable to us, and we will certainly take it into consideration as we continue improving the experience for our guests. We’re also happy that the communication via WhatsApp worked well for you and that you enjoyed the welcome meal — we love giving our guests a warm Canarian welcome! It was a pleasure hosting you, and we hope to welcome you again in the future. Kind regards, Familia Villa Elena

Hello Henrick Thank you so much for your kind words. We are truly happy to hear that you had a wonderful stay and that you enjoyed the house, especially the pool. It was a real pleasure hosting you, and we really appreciate your kind comments about us. You are always welcome back anytime – we would be delighted to host you again. Warm regards, Mila Martel

Estimada Salomé, Agradecemos contar con clientes que valoren la arquitectura de nuestra Villa, pues no solo reflejan el trabajo de una familia comprometida, sino el valor de mantener y conservar nuestras tradiciones. Esperamos volver a verles muy pronto. Saludos de la Familia Villa Elena

Dear Fabienne: Thank you very much for your comment. We are glad to know that you had a very good stay at Villa Elena. We always strive to offer the best service to our guests and we appreciate all contributions and suggestions for improvement. Regards from Gran Canaria. Villa Elena Family.

Dear Matthias and Family, Thank you very much for everything. We are really grateful with your comentary and very happy that your holidays was wonderful. Your comentary describes exactly our experiences in Villa Elena and surroundings with the family and friends and it remind us how much important if to spend time with our loved ones. You and your family are always welcome. Regards from Gran Canaria. Villa Elena Family