Apartment in Prestigious location Central Edinburgh

Thank you . You were a lovely guest and left our apartment in such a lovely condition. A pleasure to have you

We are sorry your did not have a positive experience .

Well I was very surprised to read this . When they guests parents arrived they said how lovely the place was . I infact walked around the flat with them to each and every room . At no time was anything mentioned about cleanliness . I asked many times if the-family needed anything . I left washing powder and the weather were soaring so washing would dry within hours . Also I could have helped in other ways as was always on hand . The dishwasher I have had no complaints I was not aware there was an issue . I will stabilise it a simple task which I will organise today . It clogged up but was working up to half way through the holiday , maybe it was your own food clogged it ? I really don’t understand otherwise ? The Edinburgh Festival is packed so accomadation prices are very high and I really don’t think we were over priced . About the floor I would have certainly sent someone out , it’s a concrete floor and maybe it’s worth supplying slippers I will investigate the floor for sure . I genuinely have not ever had this feedback about the hallway . It was mopped and cleaned . A mop was a available for use at any time . I was on hand to resolve any issues I also spoke to the guests face to face . Again nothing was mentioned except the radiators in the bathroom which had a switch the guests found on my instructions. The Oriential room the bunk beds will be investigated and resolved . The bed was wobbly I wish you had just told me ? I supplied an extra foldaway at no extra cost I could have done so much more to help I wish you had asked . We are a A listed property and it’s an old Victorian property . The carpet in the oriential room is getting replaced as soon as season ends . Once again I apologise for anything which did not meet expectations . Thst being said in a 7 night stay everything could have been resolved dsy one if brought to my attention . We value all feedback and are glad that hosts Can respond I found the family lovely and no idea about any one of the issues mentioned . I really hope all guests in the future alert me to any issues immediately . I genuinely want it to be a lovely experience and feel sad we were not up to the expectations . Once again feedback is very valuable but I really would prefer guests to inform me on arrival so I have time to rectify any issues immediately . Thank you once again for taking the time for your lengthy review .