Vistas ensolaradas da Ria Formosa do nosso apartamento elevado com face sul à costa!

Thank you for sharing your experience, though it differs significantly from what our records and VRBO's own investigation show. For the sake of future guests and transparency: check-in was completed personally by myself through the phone that same night. When a cleanliness concern was raised days later through VRBO, we immediately sent our team to inspect and resolve it — they were refused entry, as was our cleaner. We were not given the opportunity to verify or address the issues raised (including the claim about damaged electrical equipment from a voltage mismatch, and pest concerns), because access was denied throughout. We take these matters seriously, which is why this case was reviewed in detail by VRBO and the payment provider over several weeks, and the outcome confirmed our handling of the situation. We stand behind our team, including the staff member who was treated aggressively during the property visit, with the testimony of a neighbour who saw the whole situation and with who I spoke later on. We wish you well and hope your future stays go more smoothly.

Dear Gabriella, we acknowledged the cleaning issue and sent over a cleaning team right away after your report. You decided not to stay in the house but unfortunately the booking was not refundable. Your stay is now from one year ago and the property has been renovated to avoid humidity issues with happy clients after your visit. Thank you for your feedback. We hope to welcome you again somewhere special