Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in
THE VILLA HAS RECEIVED THE 2017-2018 "CERTIFICATE OF EXCELLENCE" from TripAdvisor.
The villa is situated in a very quiet residential area called Bella Vista with stunning views of the Natural Monument of Los Ajaches and in the background you can see the beaches of Papagayo. It is only 15 minutes walk from the beautiful sandy beach, Playa Flamingo.
The Villa consists of 6 double bedrooms and 4 bathrooms distributed over two floors: On the ground floor there is a comfortable living area with TV (with IPTV television broadcasting system (offering channels such as Sky Sport 1, 2, 3 and 4, BT Sport 1 and 2, ITV 1, 2, 3 and 4, BBC 1, 2, 3 and 4 among others) and DVD. There is an air-conditioned dining area and a fully equipped kitchen with all necessary appliances, including oven/kitchen, fridge/freezer, microwave, toaster, kettle, coffee maker and others. As for sleeping comforts, it consists of 2 suites equipped with Air Conditioning, one with walk-in wardrobe, 2 bedrooms with two beds, and a full bathroom, bathrooms with bath/shower, bidet and hair dryer. The villa has WIFI.
On the ground floor it consists:
Spacious living room with 4800 frigorías air conditioning, TV and XBOX ONE console, with two controls. Games area with pool table and Air Hockey. A double bedroom with double bed and another with two single beds. Bathroom with shower.
Outside there is a very private outdoor dining area with Canarian style barbecue leading to a beautiful heated pool and a large Jacuzzi.
Maximum number of guests 12 persons.
Villa Carmen offers the following services at no additional cost:
Air-conditioning in living-dining room and in 2 bedrooms, suites and single room with two beds.
WIFI
Washing
Dishwasher
Toaster
Water kettle
Garden: Private swimming pool, heated and with hammocks to enjoy the sun. Barbecue
Bedding and duvets
Bath and beach towels
Hair dryer
Clothes iron
Cradle and highchair (From the second unit will be charged extra per week)
First Aid Kit
Security Safe-deposit box and alarm connected to the central.
Air Hockey
Billiards
X-BOX one console with 2 controls
Welcome package.
Pool cleaning twice a week.
Cleaning and change of towels once a week.
Car rental recommended.
Adicione as datas e descubra os preços
Propriedades semelhantes
Casa Moda is Short walk to Marina Rubicon, bars/restaurants, boutique shops
Playa Blanca, Lanzarote
Casa Moda is Short walk to Marina Rubicon, bars/restaurants, boutique shops
Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Festas ou eventos de grupos no local são estritamente proibidos
O anfitrião informou que a propriedade não tem detectores de monóxido de carbono nem aparelhos a gás.
O anfitrião informou que a propriedade não tem detector de fumaça.
Os recursos de segurança disponíveis na propriedade incluem itens como kit de primeiros socorros.
Número de registro da propriedade ESFCTU0000350190005226470000000000000VV-35-3-00010744, VV-35-3-0001074
Importante
Transações em dinheiro nesta propriedade não podem exceder EUR 1000, devido a regulamentação nacional. Para mais detalhes, entre em contato com a propriedade usando as informações na confirmação da reserva.
Há necessidade de carro para o transporte de/para a propriedade
Informações a área
Yaiza
Com excelente localização em Yaiza, esta vila fica perto de parque aquático e perto da praia. A diversão está garantida em Marina Rubicón e também em áreas repletas de beleza natural, como Praias de Lanzarote e Praia Puerto del Carmen. Para quem viaja com crianças, Parque aquático Aqualava e Centro de Artesanía La Antigua Escuela de Yaiza são ótimas opções de passeios. Divirta-se com atividades aquáticas nas proximidades, como passeios de jet ski e mergulho autônomo ou aventure-se com mountain biking e caminhadas.
Parque aquático Aqualava - 15 min de caminhada - 1.3 km
Montaña Roja - 17 min de caminhada - 1.5 km
Playa Blanca - 4 min de carro - 2.3 km
Playa Flamingo - 4 min de carro - 2.3 km
Praia Pechiguera - 6 min de carro - 2.7 km
Opções nos arredores
Aeroporto Lanzarote (ACE) - 32 min de carro
Restaurantes
Lounge Lanzasur - 4 min de carro
H10 Rubicón Palace - 5 min de carro
La Bahia - 4 min de carro
Kiosko Bar Flamingo - 4 min de carro
Casa Joaquin - 4 min de carro
Perguntas frequentes
Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in tem piscina?
Sim, esta propriedade tem uma piscina. O tipo de piscina disponível é piscina aquecida.
Quanto custa ficar em Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in?
A partir de 2 de abr. de 2026, os preços encontrados para uma estadia de 1 diária para 2 adultos em Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in em 12 de abr. de 2026 começam a partir de R$ 1.449, excluídos impostos e taxas. Este preço está baseado no valor mais baixo para uma diária encontrado nas últimas 24 horas para estadias nos próximos 30 dias. Os preços estão sujeitos a alteração. Escolha as datas da viagem para ver preços com maior precisão.
Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in é ideal para quem viaja com animais de estimação?
Não, animais de estimação não são permitidos nesta propriedade.
Quanto custa o estacionamento em Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in?
Estacionamento no local disponível na propriedade.
Qual é o horário de check-in em Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in?
Horário de início do check-in: 15h.
Qual é o horário de check-out em Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in?
Horário de check-out: 10h.
Onde fica Villa Carmen Heated Private Swimming Pool, Air Conditioning and Game Room all in?
Em Yaiza, esta vila ideal para famílias fica perto da praia, a 2 km de Montaña Roja e Parque aquático Aqualava. Playa Flamingo e Praia Pechiguera também ficam a 3 km.
Avaliações
9,2
Maravilhosa
A menos que indicado de outra maneira, as avaliações aparecem em ordem cronológica, estão sujeitas a um processo de moderação e são verificadas.
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Lovely spacious villa with an amazing games room.Check in and out was simple.
john m.
Hospedou-se por 7 diárias em jul. de 2025
Resposta de VrboOwner em 28 de ago. de 2025
Thank you very much for your review. We are delighted to hear that the villa and the check-in/check-out process met your expectations.
Verificada
8/10 - Boa
Kay B.
19 de out. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Lovely villa, within walking distance of a few places to eat. Pool and hot tub were great. Games room was good but a little smelly and I wouldn’t have wanted to be sleeping down there. Some new pillows are needed. The walk up the volcano behind the villa was lovely with panoramic views.
Kay B.
Hospedou-se por 7 diárias em out. de 2025
Resposta de VrboOwner em 23 de out. de 2025
Thank you very much for your kind review! We’re delighted to hear that you enjoyed the villa, the pool and hot tub, and the nearby restaurants. It’s great that you also took the walk up the volcano — the views really are special!
We appreciate your feedback about the games room and the pillows; we’ll make sure to look into this promptly to make future guests stays even more comfortable. We hope to welcome you back soon!
Verificada
8/10 - Boa
Laura E.
25 de ago. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great Villa, well equipped, very clean, games room, hot tub and pool are great additions. We had a couple of issues nothing major ( light bulb and power tripped) Which were sorted out very quickly. Only downstairs was no bars etc in walking distance.
Laura E.
Hospedou-se por 10 diárias em ago. de 2025
Resposta de VrboOwner em 14 de set. de 2025
Thank you so much for your kind review! We're delighted to hear you enjoyed the villa, especially the games room, hot tub, and pool. We're also glad we could quickly resolve the minor issues you encountered. As you mentioned, the area is more peaceful and private, which does mean local bars aren’t within walking distance—but we hope the tranquility made up for that. We’d love to welcome you back anytime!
Verificada
10/10 - Excelente
Rolf S.
19 de fev. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great stay for one week
Very nice ambiente. Clean, lot of space. Warm swiming pool. Great!
Rolf S.
Hospedou-se por 6 diárias em fev. de 2025
Resposta de VrboOwner em 6 de mar. de 2025
We are so glad that you enjoyed your stay! It's a pleasure to know that the atmosphere, the cleanliness and the pool met your expectations. We hope to see you again very soon! 😊
Verificada
10/10 - Excelente
Dave S.
26 de ago. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
We had a wonderful stay at Villa Carmen. As a group of 6 adults and 4 children the Villa provided us with all we needed. The pool and outside area is very well positioned with plenty of seating and sunbeds, the games room was a real bonus. The layout of the Villa is perfect for multiple families. It is very well equipped and usable.The communication from the start of our booking to the end was faultless, Sonia and Daniel were of great help and support to our group on our first visit to Lanzarote.We had such a great time that we have booked again for next year.Thank you for the memories Villa Carmen.
Dave S.
Hospedou-se por 10 diárias em ago. de 2025
Resposta de VrboOwner em 28 de ago. de 2025
Thank you for sharing your experience. It has been a real pleasure to have you as our guests on your first visit to Lanzarote. We are delighted to hear that Villa Carmen was ideal for your group, with a lovely swimming pool, outdoor area and games room, and that the layout made it easy for several families to enjoy themselves together. We appreciate your comments about the communication and service we provided, and we are also delighted that you have already booked for next year. We look forward to continuing to create wonderful memories for you. See you soon!
Verificada
10/10 - Excelente
Caroline C.
18 de set. de 2023
Pontos positivos: Limpeza, check-in, localização e precisão do anúncio
Lovely break
We had a lovely holiday and the villa was fantastic and exactly as advertised
Caroline C.
Hospedou-se por 7 diárias em set. de 2023
Resposta de VrboOwner em 19 de set. de 2023
Thank you very much Caroline for leaving a review.
We are pleased to hear that you had a relaxing and lovely holiday and that the Villa met your expectations.
We hope to see you back again!
Verificada
10/10 - Excelente
Jane W.
11 de mar. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Husbands 60th birthday
Fantastic villa with everything you'll need for an amazing stay.We had a brilliant week celebrating my husbands 60th birthday in February. The weather was amazing and the facilities here are great.Well worth anyones money.
Jane W.
Hospedou-se por 7 diárias em fev. de 2025
Resposta de VrboOwner em 13 de mar. de 2025
Thank you very much Caroline for your kind words. We are glad to hear that you enjoyed your stay and that the villa was the perfect place to celebrate such a special moment as your husband's 60th birthday. We are delighted that you appreciated the facilities and the climate so much, we hope to have the opportunity to host you again in the future!
Verificada
10/10 - Excelente
Michael B.
1 de dez. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Great base for a relaxing break
Perfect place to unwind for 6 hard working friends. Enough space to have down time, good facilities for group time. We loved it.
Michael B.
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de VrboOwner em 6 de dez. de 2023
Thank you very much Mike for your review! We are glad to know that the facilities of the Villa helped you to enjoy your desired and well deserved break in the company of friends.
Verificada
10/10 - Excelente
Michael M.
4 de jul. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing Villa
Spent 8 fantastic nights in this beautiful villa the owner Sonia was so helpful right from when we first made contact.
Villa is stunning in a quiet location with fantastic games room downstairs for the kids very clean throughout.
Everything you’d ever need for a wonderful holiday.
Would recommend car hire.
Definitely stay here again.
Michael M.
Hospedou-se por 8 diárias em jun. de 2024
Resposta de VrboOwner em 16 de jul. de 2024
Thank you very much Michael for taking the time to write your review.
We appreciate you making recommendations about your experience during your stay and for giving us such positive feedback about your stay at the villa and the communication you received from us, we also appreciate that you and your family have been wonderful guests.
We look forward to seeing you again soon.
Verificada
10/10 - Excelente
lisa h.
21 de abr. de 2023
Pontos positivos: Limpeza, check-in, comunicação e precisão do anúncio
Fantastic villa
The Villa was perfect. Games room downstairs was just great for our age range The villa was clean and the pool was perfect.
A little way out of the centre but taxis easily at hand for 5 euros. A lovely stay and would recommend .
lisa h.
Hospedou-se por 7 diárias em abr. de 2023
Resposta de VrboOwner em 22 de abr. de 2023
Dear Lisa, thank you for telling us about your experience at Villa Carmen and I am happy to know that the service and equipment of the accommodation has been the right one for all of you. I also appreciate the recommendations for future guests.
We look forward to welcoming you again.
Best wishes to you.
Verificada
10/10 - Excelente
James H.
23 de nov. de 2021
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Perfect Break
Great Villa for two families with children. Very relaxing.
James H.
Hospedou-se por 7 diárias em out. de 2021
Resposta de VrboOwner em 31 de mai. de 2022
Thank you very much James for your comment!
We are very happy to hear that you had a pleasant stay at Villa Carmen, we look forward to welcome you back again.
Verificada
10/10 - Excelente
Hardeep S.
15 de jul. de 2022
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Amazing
One of the best villa’s we have stayed in our experience so far. Would highly recommend to anyone considering booking. Sonia and Daniel did everything they could to make it enjoyable A+++
Hardeep S.
Hospedou-se por 14 diárias em jun. de 2022
Resposta de VrboOwner em 24 de jul. de 2022
Thank you very much Hardeep for your review and for recommending the Villa to other guests.
It was a pleasure to have been of assistance and to have hosted you and I hope to see you again soon.
Best wishes to you and your family.
Verificada
8/10 - Boa
Sandra H.
12 de jun. de 2025
Pontos positivos: Check-in e comunicação
Pontos negativos: Limpeza
.
Sandra H.
Hospedou-se por 7 diárias em jun. de 2025
Verificada
10/10 - Excelente
Pamela R.
17 de set. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Excellent
Villa Carmen is situated in a quiet area with stunning views. Small supermarket 5 mins walk away. 35 mins walk into the main part of Playa Blanca. We made full use of the pool and hot tub and the games room was an added bonus. Would definitely recommend this villa.
Pamela R.
Hospedou-se por 7 diárias em set. de 2024
Resposta de VrboOwner em 6 de mar. de 2025
Thank you very much Pamela for your review. We are glad to know that he enjoyed his stay in the villa. Your indications will surely be very useful to future guests.
Verificada
10/10 - Excelente
paul k.
23 de fev. de 2020
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Our 25th wedding anniversary hol
Perfect & exactly as described very pleasant & informative check in. Everything works, very modern and clean, great games room, lovely hot tub and main pool, we had superb weather in mid february, would deffinantly book again..
paul k.
Hospedou-se por 7 diárias em fev. de 2020
Verificada
10/10 - Excelente
KATHRYN M.
9 de mar. de 2025
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Lovely break in a lovely villa
A lovely well needed break in the sunshine. Central to drive to either to the Rubicon Marina or Playa Blanca Town. The villa was spacious comfortable and in a secluded area. Perfect facilities and great to choose either the pool or the hot tub. The games room was fab as well.We loved it there and hope to return. Gerry was very friendly and really knowledgeable, about the island and made sure we knew how to work everything in the villa.It was great to be able to use the washing machine as well meaning i just had to unpack when we got home.
KATHRYN M.
Hospedou-se por 7 diárias em mar. de 2025
Resposta de VrboOwner em 13 de mar. de 2025
Thank you so much Kathryn for sharing your experience. We are glad to hear that you enjoyed the tranquility and comfort of the villa, as well as the excellent location for exploring the area. It is a pleasure to know that you were able to take advantage of both the pool and jacuzzi, and that our facilities made your stay even more comfortable. We are also glad that Gerry was helpful and provided you with all the information you needed to enjoy your time here. It will be a pleasure to welcome you again when you decide to come back, see you soon!
Verificada
8/10 - Boa
alan p.
18 de jun. de 2025
Pontos positivos: Check-in, comunicação e precisão do anúncio
Great stay spoiled by flood and sewage.
Hi Sonia, feel a bit disappointed you haven’t had anything to say about the flood and sewage in the downstairs rooms, everything was great until the last couple of days and the downstairs toilet flooded and then the drain outside the downstairs bedroom overflowed and splashed up the walls and stank, not very nice for my son, his partner and 5 year old and 7 month old boys.
alan p.
Hospedou-se por 7 diárias em mai. de 2025
Resposta de VrboOwner em 6 de jul. de 2025
I'm very sorry to hear again about the situation you experienced during your stay and I am surprised that you would ask me if I have anything to say because as you know we have been in contact with you at all times to try to deal with the incident in the best possible way. I understand how upsetting and unpleasant it must have been to deal with the flooding and sewage problems, especially with young children. I want you to know that your experience does not reflect the standards we strive to maintain, years of experience behind us, and that we take these incidents very seriously.
I thank you for bringing this to our attention and sincerely apologise for the inconvenience caused. We are committed to reviewing and fixing these issues to prevent future occurrences.
Verificada
8/10 - Boa
Barbara F.
10 de mai. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Playa Blanca Family Stay
Overall it was a most enjoyable stay. The villa was spacious, well appointed with attractive interior decor. It was very suitable for families of different ages having the swimming pool and the games room.
Unfortunately there was a bad smell in the downstairs bathroom which came and went during the week and did affect the couple sleeping downstairs.
Barbara F.
Hospedou-se por 7 diárias em abr. de 2023
Resposta de VrboOwner em 13 de mai. de 2023
Thank you very much Barbara for taking the time to write a review. We are glad to hear that the Villa was suitable for your whole group and that you enjoyed your stay. I am sorry to hear about the incident you mentioned in the downstairs bathroom and we are working on it so that it does not happen again.
We look forward to welcoming you back!. Best wishes,
Sonia
Verificada
6/10 - Razoável
Christine M.
12 de ago. de 2024
Pontos positivos: Limpeza, check-in e precisão do anúncio
Pontos negativos: Localização
Family holiday
Yearly family holiday with my kids and grandkids
Location was further out any expected
Villa was nice lots of room to play
Pool was good.
Air conditioning not great
Bedding very old only one sheet and one duvet cover with duvet in closet
Outside could be cleaner
Air conditioning not
Christine M.
Hospedou-se por 7 diárias em ago. de 2024
Resposta de VrboOwner em 29 de ago. de 2024
Thank you very much Christine for taking the time to write the review. We are glad to know that the Villa was suitable for your family holiday. We have taken note of your recommendations to improve and provide a solution as soon as possible. We are delighted to have hosted you at Villa Carmen.
Verificada
10/10 - Excelente
Julia C.
19 de mar. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Recommend
The villa was spacious, clean and comfortable. We stayed for a special family birthday and ages ranged from 23-70, we all had a ball. The only thing I would say is that taxis weren’t always readily available so if anyone in the party has mobility issues, I’d recommend a car. There is ample parking available.
Communication with the villa owner and property manager was quick and easy throughout.
Julia C.
Hospedou-se por 7 diárias em mar. de 2023
Resposta de VrboOwner em 21 de mar. de 2023
Dear Julia,
First of all, I would like to thank you for your great review, as it provides valuable information for future travellers.
On the other hand, we are very happy that you had a wonderful time, especially on a date like a family birthday and that we have been of help to you so that everything went well during your stay.
We would be delighted to welcome you back whenever you wish.
Best wishes to the whole family,
Sonia.
Verificada
10/10 - Excelente
Sue B.
17 de mar. de 2024
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Just fabulous…,,,
Lovely large property, well maintained with lots of activities. Good sized outside area and large games room. Nicely decorated, with everything you need for a relaxing break.
Quiet residential area, with mini market close by. 40 minute walk down hill to central Playa Blanca. Dead easy to order a taxi if not up for the walk.
Communication before stay was excellent and handover by Manager friendly and comprehensive.
Great holiday rental for adults and older children. Would not hesitate to recommend.
Sue B.
Hospedou-se por 9 diárias em mar. de 2024
Resposta de VrboOwner em 24 de mar. de 2024
Thank you very much Sue for your review and taking the time to write it.
We appreciate your description of the villa and recommendations which will be helpful to future guests.
We also appreciate your kind words of thanks to our management for facilitating your stay.
We look forward to seeing you again at Villa Carmen.
Verificada
10/10 - Excelente
Graham M.
8 de nov. de 2023
Pontos positivos: Limpeza, check-in, comunicação, localização e precisão do anúncio
Very good
All that we needed for our family of 12..6 adults 4 teenagers and 11 and 8 yr old. Gerry and Dan very helpful and quick to respond to one problem. We thoroughly enjoyed staying at Villa Carmen. One minor point a few more wine glasses/flutes would be nice. We would recommend this property and certainly consider it for another stay in Player Blanca
Thank you to the hosts. We had an incredible week in your lovely home to celebrate our Golden wedding.
Graham M.
Hospedou-se por 7 diárias em out. de 2023
Resposta de VrboOwner em 2 de dez. de 2023
Thank you so much Graham for your review and for recommending us to future guests.
It makes us very happy to know that we have contributed to you and your family's enjoyment of your stay and the celebration of your golden wedding anniversary at the Villa.
We are also grateful and we have considered your recommendation and have increased the number of glasses of wine in the accommodation.
We would be delighted to welcome you again if you return to Playa Blanca.
Verificada
6/10 - Razoável
Chloe
2 de fev. de 2025
Pontos positivos: Limpeza, comodidades, condições e instalações da propriedade e comunicação
Our arrival was excellent, we were greeted by Gerry who was lovely. The villa was lovely and clean, and everything we expected. Our only negatives were that we did not have hot water for two days and continued to have issues with delays in hot water. Another issue was the heat pump for the pool had a slight crack which caused a few leaks. A final issue was the dishwasher, we had to purchase salt and rinse aid as well as further dishwasher tablets, and the plates/drinks still came out dirty quite often.
Chloe
Hospedou-se por 7 diárias em jan. de 2025
Verificada
4/10 - Insatisfatório
Colin H.
16 de abr. de 2024
Pontos negativos: Limpeza, check-in, localização e precisão do anúncio
Family Holiday
Property needed a deep clean. 2 Bedrooms in basement had no access from main villa.Not suitable for children
Condition of sunbeds very poor and not as advertised.Bathroom in main bedroom had no seperation from main sleeping are and in our opinion was not hygenic as the wall did not go up to the ceiling.
Colin H.
Hospedou-se por 7 diárias em abr. de 2024
Verificada
2/10 - Terrível
tracey g.
4 de jul. de 2025
Pontos positivos: Check-in e localização
Pontos negativos: Limpeza e precisão do anúncio
Disappointing
Told not to use downstairs bathroom as will flood. Didn’t use. It flooded. Called liars by manager who was very rude. Spoilt holiday. No access to main house from basement have to go outside. Only one set of keys and we had young children staying so we had to lock the door and give keys to family in basement in case they needed to use the bathroom overnight. Before booking I queried the use of a bathroom in the basement and was assured no issue as shower and toilet there for use. 2 days before we arrived we were advised we could not use the bathroom because of an issue on the urbanisation. No time to source another villa. We didn’t use the bathroom it flooded twice. We were accused of using the bathroom. We hadn’t. They locked the bathroom. It flooded again so obviously wasn’t us! I’ve never been so insulted in my life. It’s is a real shame because the villa could be lovely with better management. Pool and hot tub only cleaned once in a 10 night stay which is against what it says in the survey they ask you to fill in which states should be cleaned every 4 days. Overall a disappointing holiday
tracey g.
Hospedou-se por 10 diárias em jun. de 2025
Resposta de VrboOwner em 3 de ago. de 2025
Thank you very much, Tracey, for sharing your review. We deeply regret that your experience did not meet your expectations. We greatly appreciate you informing us about the inconveniences you encountered, as this allows us to identify areas where we can make improvements.
We also regret the situation regarding the use of the bathroom and the way in which communications were handled in this regard. A few days before your arrival, you were notified about the scheduled work and given a detailed explanation of the risks associated with keeping the bathroom open. However, due to your insistence and discomfort, it was decided to leave it open, contrary to our initial recommendation. In hindsight, we believe that it would have been more appropriate to keep it closed from the outset.
We would like to reiterate that this situation was unforeseeable and that at no time was it our intention to cause inconvenience or misunderstanding to our guests. On the contrary, we always work with the intention of offering the best possible experience and we continuously strive to achieve this.
We thank you again for your feedback and remain at your disposal for any further queries.