Cozy residence in West Brompton

Greetings Cathryn, Thank you for taking the time to share your feedback regarding your recent week-long stay in our flat. We're delighted to hear that you enjoyed your time with us and that the location suited your needs perfectly. Being close to essential amenities like the tube, coffee shops, pubs, and grocery stores certainly makes for a convenient stay. We're glad you found our bathroom to your liking and appreciated the well-equipped kitchen. Your suggestions about putting a blind on the small bedroom window and addressing the shower taps have been noted. We're always looking for ways to enhance the comfort of our guests, and your input helps us improve the overall experience. We're thrilled that you would consider staying with us again in the future. If you find yourself back in London, we'd be honored to host you once more and provide you with another enjoyable and comfortable stay. Best regards, ALTIDO Team

Dear Adham, We understand your frustration and appreciate you sharing your experience. However, we kindly ask you to also consider our side of the situation. As soon as you reported the issue with the hot water, we took immediate action by arranging for a technician to visit the property. While the first intervention did not fully resolve the problem, a follow-up visit was carried out, and the system was restored—albeit with the taps mistakenly reversed, which we understand added further inconvenience. Once this was identified, the issue was fully resolved. Following this, we carefully reviewed your case and offered a partial refund in recognition of the disruption. Unfortunately, we did not receive any response to our follow-up, so we were unable to proceed further. We regret that your experience was affected, and remain available should you wish to reopen the discussion. Best regards, Joivy Team

Greetings Mario, Thank you for taking the time to review us on VRBO! We are very happy that you liked our property and that you have shared more about your recent stay with us. We, at ALTIDO always strive to provide high-class properties and high-quality service to our valuable guests at reasonable prices. Thank you for being our guest and welcome back to any of our numerous gorgeous properties across Europe! Best regards, ALTIDO Team

Dear Harriet, Thank you for taking the time to leave us a review. We are extremely happy that you felt comfortable and the standard of the property and its location fulfilled your expectation. We would like to thank you for sharing your experience and to use this message as an opportunity to welcome you back. Best Regards, ALTIDO Team