Old Quayside House, Stunning Quayside Location.

Thank you for your comments. They are appreciated and most valuable. Working overseas we do rely on guests to keep us up-to-date, and hence always write the day before arrival in order to welcome guests and encourage contact as soon as any issues are found either by telephone/sms to the caretaker whose number we give, or by email to ourselves. We also follow up with all guests again after their stay. We note you would have also liked to be contacted during your short stay, and that is a suggestion we are thankful to receive. Although the information folder in the house contains a notice "Any Problems?" listing the number to our caretaker, we respect that you chose not to make contact during your stay, or to respond to the follow up email, and we regret we were unable to solve problems at the time or to discuss afterwards. We appreciate that as you say you are not the type of guest to complain. Nevertheless, we continue to encourage all guests to make contact immediately problems are encountered so that we can deal with issues straight away. Your complaints after the event we very much take on board. To deal with the specific points you raise, the radiator temperature is adjusted only using the themostat on the wall in the living room, as the individual radiator thermostats were superceded during system upgrade. As they no longer function and may thus confuse guests, they have been removed. This information is given in the information folder in the house. Regardless, we would have been most happy to advise of the thermostat in the living room immediately if you had contacted either the caretaker whose number is given, or ourselves by email. Whilst we are sad we were unaware of the difficulty and unable to assist at the time, we are happy that the fire worked as intended, which ensures warmth both in the living room areas and the bedrooms above. We do apologise that indeed one bedroom door did not close properly during your stay, being that to the groundfloor bedroom. An issue unfortunately left behind by a decorating team after working on that room recently. It is the only room on that floor, and so I am glad your privacy would not have been compromised. The cleaning issue is a very serious one, one which we regret deeply. Your comments have been forwarded directly to the cleaning team, and I can assure you that changes have been made to that team as a direct consequence of your complaint to seek to prevent such occurences in future. Of course we regret that you might choose not to stay in future. Should you change your mind, we believe you will find your comments will all have been taken on board, and you would not encounter those issues again. We do hope that despite the problems you did enjoy your stay in Falmouth and we thank you very much for your booking.

Thank you Miles, for your kind words. You will all be most Welcome!

Iain and family, thank you very much for your kind review. We are most glad to hear that your holiday lived up to your wishes and expectations. Of course, we would be very happy should we be fortunate to welcome you back in future. Thank you again.

Hi Sara, thank you for your kind words. We are happy that you enjoyed the house. And we are very glad to receive your observations for which we will see what can be achieved technically. You would be very welcome indeed should you wish to return. Please pass our best wishes to the whole crowd. Sophia and Kevin

Thank you so much for your kind words Neil. We are very glad you enjoyed the house. We do try to meet requests, although this time around I´m afraid we can´t stretch that far and decided we won´t sell.....! Thank you once again, and we hope we see you again.

We are happy you enjoyed the house, and appreciate your words. Thank you Melissa! Sophia and Kevin.

We take guests concerns very seriously and are saddened by the review. Rachael D booked the house, although the review was prepared by co-guest Mr Leather, Rachael not taking part in discussions. She raised issues upon arrival, but of matters now reviewed she raised the dishwasher, smell, and one shower. Sadly not loose carpet, light fittings, or dryer which we would have resolved. We contacted the caretaker who sent a dishwasher engineer (in peak week), opinioned the shower likely being turned beyond its limits, the cause of the smell as very occasional high water drainage (the neighbour referred to recently moved in after 100+k renovations, and is further away), and would call to check all. We did not bluff or show lack of respect. Quite the opposite. He says the house is not as described, but does not say how. Bedroom TV provision is criticised, but this is additional to that advertised, part of upgrading. In a 4 room 7 bed house the single room is now the only one without DVD. Thankfully the weather was glorious that week. Mr. Leather is annoyed by delayed response, implying disbelief with the "claim" we are in a remote location. Our occupations take us there. When the email was sent we were out of mobile range, with no internet. Hence we give caretaker contact details (prior to arrival, and at the house), describing in the advert we are often in Africa. Bringing all to the caretakers attention at the time would likely have helped. The compensation demand email was replied to within 5 minutes of accessing it, as have all other emails. He deserves better than only the cursory response our situation at that time would allow, as we explained. With items brought to attention only now we were unable to correct things before his departure. The fully deserved proper response benefited from awaiting our return. Communication continues at time of writing. It is said the house is not worth the price. Repainted throughout in 2018, in past years this was set by holiday agents. The current price is as before minus their commissions, etc. Claiming the price should be lower is presumably with other motive. Despite our robust response we do hope their stay was in reality good. We are glad to hear such complaints, as we then can improve the experience. We encourage all guests to bring things to the caretaker during their stay, rather than afterwards as Mr. Leather does. The house is our only home, and we are very keen that guests are happy when they stay.

Thank you for your kind words Roger. Whilst we work away much of the year the house is our home and we are always keen that guests should enjoy it as much as we do.

Sarah and David, we are very glad you enjoyed your stay, and thank you so much for the review. We also greatly appreciate your opinions about the house which will help us steadily improve guests´ experience. Sophia & Kevin

Thank you - we are glad they all enjoyed staying. It was a pleasure to host them.

Thank you Julie. We are glad the house met your expectations after your long journey from Derbyshire. Falmouth is indeed a very convenient town, most things you would need being within walking distance. Our best wishes to the rest of the group. Sophia and Kevin