"Annamaria" Beautiful loft with panoramic view with free Wifi & A/C

Dear We are always grateful to receive honest reviews from clients regarding their personal experiences and always seek to improve in any areas that are brought to our attention that we believe could be improved. However, we are disappointed and quite concerned that you have highlighted some aspects of your trip which to be negative in your opinion, which are actually meant to make guests’ stay easier; guests generally appreciate these aspects greatly. Of course, the location of the apartment is what is listed, but when possible/ necessary, we try to meet the guests on the main road to make it easier for them to reach the place quickly. Indeed it takes more of our time (which is money, isn’t it?) and still we want to be there for our guests whenever possible and, as said, other guests appreciate greatly. The beauty of this place is also due to its ancient network and it is true that not everybody can drive in Italy without feeling he is going to hit something, but all other guests, even those who came here driving a SUV, always appreciated the free parking space. Especially, when around here, you pay between 20-30€ per day. We have a 200mt garden with marble tables, chairs and barbecue if needed but when guests see the terrace on the 3rd floor without a lift, as clearly stated in the listing, they care no further for gardens. And who can blame them? The terrace is big, peaceful and the view is simply to die for. The place is absolutely great value for money and is spotless clean; we pay professionals to do that. Each room has AC and we care that everything works well. If you felt something was not functioning or missing, you should have reported locally for it to be fixed immediately. If this effort was not approached by you as the customer, then unfortunately, it is out of our control and a postponed complaint is of no use to you and only unkind to your hosts.