WONDERFUL HOUSE IN FRONT OF THE SEA, A SMALL OASIS AT THE FOOT OF THE MEDITERRANEAN SEA

It has been a pleasure to have you as guests, thank you for taking such good care of our house. Thank you Philip

Thank you for your comment, I try to answer you objectively. On October 5, almost two months before the date of your reservation, taking advantage of a visit from you in the area, you asked us to visit the house. We did the impossible so that they could visit it prior to their stay even having a check-in out and check-in that day. From our side there was nothing to hide and delighted that you visited the house and you were shown in detail and we answered your questions. After your visit, the objective data is that you continued with the reservation ahead scheduled for December 1. At the beginning of their stay I received a first message from you through VRBO where they told us that they were thinking of making a reservation for next year for four months because they were very well in the house. I regret that something external to us such as the remodeling of a neighbor's house ends with such a negative assessment and although of course it is respectable in our opinion it is biased and without constructive spirit. I want to point out that in the three months of your stay, you initiated three messages through VRBO, one was the one described above for a possible new reservation and two other messages, one on January 14 and another on February 8 in both cases to complain harshly about the remodeling of the new neighbor's house and even pointing to the gardeners who were doing their work on a Saturday; On both occasions I quickly met personally with the neighbor to ask him to please delay or paralyze his work based on your complaints, to which the neighbor responded very well, paralyzing or minimize the activity most of the time in January and the second time practically until his departure at the end of February; The other tenants who were staying in the house next to you have not reported any complaints, although I understand that the reform would have bothered him at some point, but he understood the situation that had arisen. We also want to emphasize that this reservation has been difficult for us, as what bothered you was beyond our control, and ultimately, communication has been difficult. As I have already clarified, We didn't know that the new neighbor was planning to renovate his house, much less when he planned to do it or how extensive the renovation would be. Although your opinion is always very respectable, we would also like to give our detailed assessment of the content of your assessment in its various points in an objective way. It is true that everything can be improved, we know that we are not perfect, but we try to work with pleasure and enthusiasm doing things to the best of our ability. We try to make our houses functional and comfortable, the mattresses are from IKEA or the FLEX brand, although everyone can have their preferences for hardness or typology. "Exaggerated decoration" our house has a simple and cozy decoration so we understand that it will refer to the details that we bought expressly for you and that we leave in a special way for the Christmas holidays with the sole intention of giving it a small Christmas touch to make it more home at Christmas; if we knew that they were not to his liking we would have removed it immediately. The pans and pots I had in the house were new, were still unused, the cutlery we understand is enough, a dozen cutlery of each type; Otherwise you will find different salad bowls, drainer, fondue, trays, utensils of all kinds, knives, two types of coffee maker, kettle, toaster, juicer, blender, vegetable peeler, microwave, oven, dishwasher etc, etc, poorly equipped seems to us an inappropriate adjective, although we know that nothing is perfect and everything can be improved, our customers point it out as something positive about our house. The plates are also numerous, there are several tableware, perfectly arranged in its furniture and the glasses, cups and glasses of different types are equally numerous. It is true that some model or glass or cups is unmatched because Some glasses or cups may break with use, we try to replace it the same or as similar as possible and from time to time we renew them completely. The garden chairs are made of textilene like the 4 sun loungers that are available in the garden, it is a flexible, breathable and comfortable material that does not need cushions and is also more hygienic since it washes well and we must think about functionality and cleanliness. Of all the following we did not receive any message or complaint from you during your stay so it is the first news we have about the next; ants, if we had known we would have come quickly with a special product that paralyzes the problem, unfortunately the drought of these years ago has caused ants to proliferate throughout the coast of Malaga even in the buildings on its highest floors. The shower was leaking, Had we known, we would have tried to fix it if it was wrong; But the day after you departure another family came in and it was not leaking and we have not been reported anything, perhaps it would leak because the selector was not in the correct position and some drops may fall if this is the case. The jets of the bathtub can be opened, regulated or closed, We would have told you anyway if we had known., although this service will no longer be advertised as equipment of the house because a full bathtub is many liters of water and here in this area we have to take care of this resource and contribute to have availability of this precious asset. The chimney is not fake; As we mentioned to you upon your arrival, it is not advertised as household equipment and its use is not allowed; The house has heating, For safety and hygiene reasons, this is a restriction we have established. A small gesture of recognition in your comment would have been appreciated, especially at our personal disposal. To respond to your request, we spent several days and many trips around Malaga looking for two new desks and an office chair that would fit in the available space where you wanted a workspace, as well as other small things not worth mentioning. Thank you for writing your review. Our Best wishes.