Penthouse with private roof terrace in Vila Sol Village close to golf & beaches in Vilamoura

Regarding the stay of the clients we would like to draw attention to the fact that on their arrival day they had a Meet and Greet, and were shown the property. There were no complaints at the time. Unfortunately the bird poo is something no-one can control. The balcony was cleaned before the arrival. After 2 weeks it is normal that there is more bird poo, and if the clients had requested a clean every second day, we would have done it, at their cost. No Rental Company cannot foresee the bird droppings in any property. Regarding the couches the clients were so unhappy about, they still carried on using them for two weeks without saying nothing?? Again this is difficult to understand, but we did sort out their complaint. The outside furniture is different from the photos, and has changed from whicker to a wooden set of table and chairs. At the end of the day, the clients themselves chose the property. The client´s grievances were dealt with immediately and efficiently and we can only regret that both parties had such an experiment...

Dear Frank We are pleased you liked the apartment but concerned you couldnt find the heating. The heating is thru the airconditioning cooling and heating exchanger. We have checked and cannot find a record of you telephoning the office for assistance when we would have been delighted to have helped. Sorry if you found it chilly during the evenings but hope you enjoyed the apartment and local facilities overall. Kind regards Frances, Norton & Mackenzie lda