Idyllic property with private hot tub, designed to offer every home comfort, with a contemporary fee

Hi Kevin, many thanks for taking the time to review and we appreciate you staying with us at The Bay Talland. As you mentioned we reacted very quickly to the reported problem involving our own team and external plumber. We also explained to you about the on site sewerage system which is different form a normal community system due to our unique remote coastal location. We are very sorry our actions did not rectify the problem, but equally you appeared content with the actions we took. Finally in terms of the hot tub, guests check out at 9am and we there empty, clean and re-fill all the hot tub's ready for guests. We can only assume tested it prior to us returning to dose the hot tub with chlorine. We have documented records stating your tub was dosed to the required level and then kept within the appropriate levels for the duration of your stay. Also if you felt there was not enough chlorine, a simple call to reception would have resolved the matter. We are sorry we didn't meet your expectations but I can assure you we did everything we could to make your stay an enjoyable one.