Feel like at Home In Porto - T1 apartment with balcony 2nd floor

Dear Carol, Thank you for your time to leave us your feedback. We must say, it is disapointing to see some of the issues pointed that should be taken care of by you in the first place and even though we have make it easier for you - you complaint. The payment should be provided by you, through the platform (20% upon reservation, 14 days to arrival the remaining balance), as you informed your card has been stolen, we agreed to receive the payment when you arrive , risking no-show situation, leaving us with dates blocked. As you may understand we manage many properties in Porto, located in different parts in the city center and, as we informed you before, we do not have reception. This is very important to adivse your estimated arrival time and to keep us posted during the day in order to avoid waiting time for both parts. You had a Valentim contact, our general number and e-mail address so you could keep us posted the way it is convienient for you - not neccessary whatsapp. As for the parking information - we apologised. The information listed on the advert was old, and due to some intagration problems it kept apearing. Anyways, if you contacted us previously - even if to ask about the fee or spot reservation, we could avoid any bad surprises. Unfortunately parkings in Porto are very expensive and most of the streets in historical part of the city aren´t accessable by car. Apart of all, we are thrilled to know you enjoyed apartment, Porto and Valentim´s hospitality. All the best, Go2oporto team