Nob Hill 4 Quartos 3 Banho Casa Neo-vitoriana

So glad you enjoyed the house and its proximity to downtown! Come back any time!

It was a pleasure having Pamela and her group here. I’m glad to hear that the place was plenty big enough.

It was a pleasure hosting you. Come again anytime!

It sure would be nice to understand about me down from a five rating to a three rating. Past reviews will confirm I have almost always received five ratings over the last two years.

I’m glad that you enjoyed the house! I’ve always thought that the house is interesting and fun, too. Come back anytime!

Thank you for your feedback. It’s important to me to stay on top of any problems that might crop up with the house, as well as to know how guests perceive their experience. I’ve hosted guests for nearly 10 years and have consistently received excellent reviews. (I am a Superhost on air bee n bee and have a 4.86 rating, for example). At the time of Carrie’s stay, the property was undergoing some minor cosmetic updates and preparation for sale, including new bark dust for my extensive flower beds and some touch-up work. The “holes in the wall” consisted of a handful of patches that hadn’t been painted yet, such as the spot where the old thermostat was before the new furnace and air conditioning were installed. In hindsight, The TV has been moved back to the living room and the house has beds in all fice bedrooms plus a futon I should have paused bookings until every detail was fully completed and refreshed. That said, I did reach out the morning after check-in to ask if there was anything I could do to improve her stay. She did not respond. When Carrrie mentioned the ants the afternoon before she checked out, I offered to come over immediately to take care of the ants, which come into houses in Oregon when people leave sweets out on the counter. At this point she said that she did not want anyone (including an exterminator) to come into the house. She then immediately complained to corporate and mentioned the other issues without giving me a chance to address them and she asked for a full refund. I offered to refund the cleaning fee, which she refused. Since then, the items referenced in this review have been addressed, including additional deep cleaning, repairs, and updates to the listing details to ensure expectations are fully aligned for future guests. I appreciate the feedback and remain committed to providing a beautiful and welcoming experience for guests visiting the home.

I think my reviews vouch for the cleanliness and overall desireability of this peopeety. 48 of the last 50 reviews gave me straight 5’s, and the other two gave me 4’s. I’m having a very difficult time understanding where Glenna is coming from. I could venture a guess, but I will not. I will say that I refunded the cleaning deposit because she said that she was not happy.