Melross - The Rye Casa

Dear Peter, We are very sorry these items were missing. Sometimes things happen to get misplaced, had you called us we would have been straight over with some extra utensils. We leave our guests a new sponge that has a side on it for scubbing each time,we find that scrubbing brushes are dirty and they are not eco friendly they just add to the landfill and we try to minimise this as much as possible. We are glad you enjoyed your time here with us. Warm Regards Terrene and John

Hi Aline, Terrene and myself ( John) always try to make our guests stay a memorable one, including all of the little extras that we did for you , the Christmas tree, the bottle of wine, chocolates and biscuits. Regarding the pool, as you have stated in your review the storm with high winds would have blown dust and debris from the paddocks that are right next to the house. As you stated there was sand and dust at the bottom of the pool. The reason you could see this at the bottom of the pool is because the pool is crystal clear. If you had called us about the issue prior to tampering with our suffocated pool system we would have asked our son to come over and run the robotic pool cleaner to remove the sand and dust on the bottom which takes only 1.5hrs. however the old guy decided that he would tamper with the pool filtration system. By doing this he damaged the sand filter selection switch which caused the pool to backwash and drain the water out of the pool to a level that the pool pump ran dry and damaged it, including the filtration switch. You mentioned about a dead frog ,frogs live only in healthy environments and we have plenty of them as we have a healthy environment. We can not control the frogs jumping into the pool and unfortunately the frogs will die in the pool because the pool is a salt water/ chlorinated pool which tells me the chlorinator levels were up to the right level to keep the pool sparkling clean. When i came down to see what was happening with my son and myself on the quad which i use on the farm as transport as i only have one leg. we were looking at the pool status and it was half empty and then the old man who I believe was your father came out outside from the house and approached my son and I asked him who touched the pool equipment ? and he said I did, I said that you had no right to touch the equipment. Then he replied very aggressively that he was entitled to tamper with the equipment because there was sentiment on the bottom of the pool. The situation became more heated between the father and I to a point when i told him if you tamper with the pool equipment again you are welcome to pack your bags and leave. My son then put the hose in the pool to try and refill the pool, because the pool was half empty and it is a 12,000 liter pool it takes a long time to fill. My son returned the next day as you said and told you that the pump wasn't working and by the way he is the one that looks after all of our three pools on our huge property and said that the pool equipment was no longer working. We then engaged our pool contractor to find out what the issue was and we were billed for a new pool pump and filtration selector controller. Aline you obviously have a cleaning issue as you never used our crockery and cutlery as our cleaners after your departure found there was garbage full of paper plates and plastic knifes and forks not only that none of the beds where slept in ! as they were all still made so obviously you just slept on top of the beds . Aline this house has been a tourist accommodation for close to 20 years and we have never had an issue like yours . If your father had never tampered with the pool equipment and had asked us to address your issues there would never had been an issue. Such a shame that you had to write such a defamatory review and couldn't speak to us first !

Hi Amanda Thank you so much for your review of The Rye House on Melross. We are so glad to hear your enjoyed your stay and hope to see you back soon!

Hi Sue, Thank you so much for your lovely review, we hope to see you back soon!

Hi Nathan, thank you so much for your review of The Rye House on Melross, we really appreciate your positive feedback and are so glad you enjoyed your stay! We hope to see you back soon.

Hi Min, thank you so much for you wonderful review of The Rye House at Melross! We are so glad you enjoyed your stay and we really hope to see you back in the new year!

Hi Simon, thank you so much for your review of the Rye House on Melross. We are so glad you enjoyed your stay and our hens too! We hope to see you back at the Rye House in the new year!

Hi John, thank you for your review. We hope that you found the wonderful Kangaroo Valley shops that are only a 10 minute drive away into town! We hope to see you back soon.