Ottawa Lake Home w/ BBQ & Patio, 15 Mi to Toledo

Response from owner: "Theodora, we are sorry to hear about the odor. The renter before your stay cooked with a different assortment of spices and lots of garlic, and the aromas from that lingered around after their departure. We are happy to hear you enjoyed your stay regardless!"

Hi Anonymous, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. - We sincerely apologize for any confusion during check-in. You are correct, we have followed up with Evolve to ensure the mention of a box with a key is removed from the check-in instructions so future guests don't share the same experience. - The water is on well water with a softening system, and sometimes if the water is not run an odor can occur. Moving forward, we will have the water ran and checked prior to each guest's arrival. - We use a cleaning service to have the home professionally cleaned before each guest's stay and have since followed up with our cleaning service to ensure they pay closer attention to detail. Sheets are changed in between guest stays and the home is treated on a regular basis by a professional pest control company. We will further investigate your concern. - Moisture can occur when the shower is running and this has caused paint to peel, we will follow up with our maintenance team to address and remedy the issue. - Due to the rain we had experienced prior to your arrival, the patio furniture had been stacked to avoid any water damage, but we're sorry if this caused a negative impact on your stay. - We use professional photography for the home, so the features you see on the listing are accurately advertised, which includes a photo of the dining table. Additionally, other tables are available in the home should guests need them. We wish you had reached out during your stay, we would have promptly responded and been more than happy to help, as we typically have a table stored in the garage. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.