Parklane Town House Mudgee

Thanks for staying at Parklane, hope to see you again.

DEar BElinda, thank you for lodging a review . Your review is particularly pleasing because my husband does the cleaning, makes up the beds etc. i am almost back to 100% after illness, but weak on some activities. i will pass on your comments , best wishes, vanessa cox, owner

Thanks for staying at Parklane, hope to see you again.

It certainly was a challenging stay with you Catherine due to the lack of communication. It’s winter in Mudgee and the lawns look terrible due the effect of the frosts and lack of grass. It takes 15mins to walk the 9km to town, a very easy flat walk the whole way. Not slowly renovating, yes it’s an older style kitchen but very functional and clean. It’s unfortunate you have left such negative words for us here in your review. We felt that after the extra effort we went to for you to make up the second room due to you only confirming for one room as well as multiple evening phone calls because you couldn’t find our emails with all the information after you had booked another property but couldn’t stay there with your dog - which you didn’t tell us about either - our review was rather fair and accommodating of your confusions. Your low review of our beautiful unit is so harsh we are quite taken aback.

Thanks for your review Helen, we are so glad you enjoyed your stay. We’ve had some issues with the drains in our complex since the floods which can create an unwelcome odour in the bathroom, especially after rain. Strata management are aware of the problem and they have engaged a plumber to fix the issue however it’s an expensive and extensive job so in the meantime there are some things could help: - Run the hot tap in the laundry and in the bath for 5-10 mins to clear the drains. - Keep the bathroom window open. - Keep the bathroom door shut at all times. - Try to air the unit as often as possible by opening windows and doors. We apologise for any inconvenience caused. We look forward to hosting you at Parklane again in the near future.

Thanks Jacqueline, I'm sorry if us having to question you over breakages to our accommodation was not to your liking. As we did mention with phone calls damages were without doubt caused by you or one of your guests and failure to report them left us very disappointed, but as a gesture of good will we did not decide to seek damages. Puzzled also by your "undesirables" comment, never have we heard such rubbish before but as a electric garage door and garage is provided this seems strange maybe a touch paranoid. Thanks for choosing to stay with us, but with strange demands leading up to your stay, damage to our property that you caused and failed to report we simply could not recommend you as a guest or welcome you back. M