Broken Bow Cabin w/ Hot Tub, Near Hiking + Fishing

Jon, your review came as a surprise to us, as we've never encountered such issues before or after your stay. We pride ourselves on delivering 5-star experiences, making this situation unusual for us. After consulting with our cleaning staff and local guest contact, we've gathered details regarding your stay, and here's what we've discovered:Can opener: It appears the can opener may have been misplaced. We encourage guests to contact our local guest service for a replacement if needed. Hot tub location: Our hot tub, like others in the area, is situated on the outside deck to ensure privacy for our guests. The listing photos accurately depict its location. Rat poop: We take pest control seriously and employ one of the top companies in Broken Bow for regular treatment. Neither we nor our cleaning staff have ever encountered rats in our cabin. Grill and toaster functionality: To our knowledge, both the grill and toaster are in working order. Guests experiencing issues are encouraged to contact our local guest service for assistance. Construction: There is no ongoing construction on our property. Mold, slime in the bathtub, candy wrappers, food on floor: Our cleaning staff's images do not match this description. Our cabin undergoes thorough cleaning after each stay. Slimy filter in the spa: The hot tub's filter is meticulously cleaned and the tub is drained after every stay. We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

Jeff, thank you for taking the time to write a review. - We would like to begin by admitting that our cleaning staff had a cellphone blackout and missed out on this booking notification and for that, we are deeply apologetic. Our manager arrived immediately to clean and she apologized for the error. - The issue with the code was rectified as soon as you called the manager and they contacted us. We called and texted you as soon as we were made aware of this incident and we took care of it right away. - We feel that as the owner we did not fail you, we worked with the local manager to get the issues taken care of. We wanted to correct the situation and offered you a discount on your stay, a free lunch for your entire party for the next day, and also offered to extend your stay as a way of expressing our gratitude for being accommodative and understanding. While you accepted all of our offers stated above, we are disheartened that you seem to think the owners still failed you. - Like all homes, some things can be improved and need work, but we were unaware of the issues with the stove and fridge. We sincerely hope you have a better experience wherever you book your next vacation. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.