"The Verandah" - Ocean Views

Dear James, In regards to the process of securing the place, please note that a rental agreement is legally required and needs to contain certain information. You also agreed to have read and understood our T&C which state that a Guest Registration Form (= rental agreement) is required before you submitted the booking request, additionally this is outlined in the description of the property. You received the rental agreement prefilled with all information you had provided to the booking portal and only needed to add the names of the guests staying with you as well as "tick" their gender and age range and sign the document. Additional booking options could optionally be "ticked" and/or added. The issue with the check in time has never been addressed by any guests in the past for the last 5 years! We agree that there should not be two different check in times. It is set up with 2.30PM on our end, we were unaware that it says 2.00PM on the guest side and will follow this up with our developing team; it's not false advertising it is an IT issue which needs to be fixed. Unfortunately you didn't advise us about the running toilet and broken light switch on your arrival or during your stay, that would have been a quick fix as we could have sent tradespeople we have on call 24/7 straight away - these issues had been addressed as soon as we had been made aware about it. These kind of maintenance issues commonly happen in holiday lettings as well as residential homes and are easily fixed. We are glad to hear that overall you enjoyed to stay and would like to thank you for taking the the time for submitting a review.

Thank you for your time submitting a review. Despite not being able to provide photos to substantiate cleaning issues we offered to send cleaning staff straight away to inspect the condition of the house and address any issues immediately, this offer was denied by you. After your departure, however, our cleaning staff found the property left in a quite poor condition by you, especially the floors required almost double vacuuming/mopping time, which we found quite surprising after a group of 5 adults only. We hope you enjoyed your stay and wish you all the best.

Hi Neil, I am glad you enjoyed your stay. We charge a nightly rate and admin fee. The admin fee covers our administration and cleaning cost for the property. The HomeAway/Stayz website charges you a service fee for booking through them, it's a fee which is kept them and not disbursed to us. Have a lovely Christmas and all the best for 2010!

Dear Louise, Thank you so much for your kind comments. We are so glad you enjoyed your stay at "The Verandah" and we look forward to seeing you again soon - returning guest will definitely be awarded :)