Spacious Ruidoso Retreat w/ Hot Tub & 2 Kitchens!

Hi Mark, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - As soon as we were made aware of your concerns we promptly responded and sent the maintenance team to the property to address your concerns with the drain, the issue was resolved and no leak could be found. - The ceiling does get continuous damage from the overflow from the hot tub when too many guests utilize it at the same time. We are continuously making repairs for this reason and will continue to do so as needed. -Additionally, we have since followed up with Evolve and confirmed the refund was processed upon request, in fact before your review was posted. -We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Amelia, we wanted to pass along the following feedback from the homeowners: "We are sorry to hear that you did not enjoy your stay. We truly strive to make everyone's stay enjoyable. Feedback helps us to continually improve. In saying that, we would like to address some of your concerns. -The pictures listed on the website are a very accurate representation of what the condo is. The pictures are posted so that every guest has a realistic expectation upon renting. -You had also emailed the property manager about concerns when you checked in. A response was sent out to you that day and the following day. -The pillows and bedding are changed out yearly. All the linens are taken to a laundering service and professionally cleaned and pressed and returned to the condo. Unfortunately, there is a lot of wear and tear that occurs from many different guests. We're sure as a property owner yourself you can appreciate that. -The condo is professionally cleaned before each guest arrives. The property manager also personally inspects the condo before each guest's arrival. Sometimes things get missed and for that we are sorry. -Unfortunately, the refrigerator which is only slightly over one year old, had a bad compressor. The service shop picked it up but was not able to obtain another compressor for several weeks due to supply chain issues and the pandemic. We did everything in our power to try and get it back before your check in. The property manager also informed you of this beforehand. We're glad you had the other refrigerator to place your perishables in. -The back door to the hot tub does not have an electronic lock like the front door. This is done purposefully so that every guest has their own unique code and we can keep track of who enters and at what time. The back door has a mechanical keypad that has to be changed by disassembling the lock. It only locks if you have it set to "lock." We are sorry that this caused an inconvenience to you. -Lastly, there are two false and misleading statements made in your review. First, the reviews that are posted are real and from actual guests. Second, what you received back in a refund was approximately 3 1/2 times greater than the amount you stated. Again, we are sorry about the issues you experienced. We will work had to correct them."

Hi Jesse, The homeowner would like to apologize for your experience and let you know how much they appreciate you bringing the issue to their attention. They have since taken multiple steps to make sure that pests won't be a problem for future travelers. Thanks again for letting us know about your stay, and we hope to travel with you again soon!