4 Mi to Beach: Lake Havasu Apartment w/ Pool!

From the owner: "Wade, thank you for your review. We are happy to hear you enjoyed your stay. If there is anything we can do to provide a 5-star experience, please don't hesitate to reach out!"

From the owner: "Thank you for staying with us! Please come again!"

From the owner: "Hi Nancy, thank you for your review. You were sure great guest. Hope to see you again."

Response from owner: "Hi Zac, thank you for your review. You were great guests look forward to your next visit!"

Felina, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: "Thanks for sharing your feedback. The photo captions do state the exact square footage of the home, but we are sorry if this caught you off guard. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs."

From the owner: "Linda, thank you so much for your review. I appreciate it. Thank you for being our guest. Hope you enjoyed the Desert Storm. Have a safe trip home."

Betty, we value all guest comments as they play a crucial role in our ongoing efforts to enhance our guests' experiences and we would like to address the following points for clarification:-We'd like to address your concerns regarding the layout of the living space. Our listing accurately represents the configuration of the living room, dining area, and kitchenette, which are indeed in one room measuring approximately 14×16. We understand that preferences vary, and we encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.-Regarding the kitchen amenities, our listing clearly states that there is no stove or oven provided. However, we do offer alternative cooking options and facilities to ensure our guests' comfort. As a gesture of goodwill, we provided a barbecue grill. However, it's regrettable to hear about the damage done to the grill during your stay.-Regarding the pool and grill area, we strive to maintain a clean and inviting environment for all our guests. While unexpected weather conditions can sometimes lead to debris in the pool, we promptly address any cleanliness issues as soon as they are brought to our attention.-As for the presence of the owner and their pets, please rest assured that we respect our guests' privacy and strive to minimize any intrusion into their space. The dogs have a separate designated area on the property and do not enter the guest accommodation.-Regarding the items in the bedroom closet, we provide additional amenities such as extra blankets, air mattresses, and dining chairs for our guests' convenience. The closet is 10 feet long and has built-in shelves with plenty of hanging space.Negative reviews have the potential to adversely affect our property owners, and we trust that forthcoming guests will be able to overlook the impact of this particular review. As showcased by numerous positive reviews, our commitment to offering a clean and comfortable environment for our guests remains a top priority, and we will persist in our efforts to ensure an exceptional stay for all those who choose our accommodations.

Kate, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: "Kate, we went to the apartment at your request regarding this issue. We could not find any odor. The apartment has its own filtration system and the filters are changed every couple of months. We checked with the guests before and after you and no one else noticed any odor. The only thing we can think of is that there is an odor due to the city resurfacing the streets. Your review is very confusing considering you raved about the apartment and how nice it was decorated we wish you would have contacted us during your stay, we would have been happy to go over and see if we could find out where the odor was coming from? We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!"

Hi Lynn, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: "We're sorry our town and accommodations did not work for you. As hosts, we try very hard to please our guests. We encourage future guests to please read all amenities provided, so you know what to expect and can ensure our property is a good fit for your stay. Unfortunately, it is difficult to please everyone, but we do the best we can for our guests!"

Hi Suzanne, we wanted to pass along the following feedback from the homeowners: Thank you, Suzanne, for your very nice review and for being such a lovely guest. Look forward to your next visit.

From the owner: "You all were wonderful. Please come stay anytime!"

Hi Amy, we followed up with the homeowner after reading your feedback, and they wanted to share the following: - We weren't contacted and didn't give permission to exceed our maximum occupancy before you booked our property. After you already made the reservation and stated you may have a fourth guest, we let you know that the space is set up to accommodate only three people. - The property manager Brett is the only other individual who lives on the property and is readily available for guest assistance. He met you at check-in to welcome you and show you how to use certain amenities like the A/C, and he noted that one pool chair had been damaged by a previous guest. - We responded to your text about the A/C within three hours and sent the property manager over to assist with any troubleshooting. Because he couldn't fix it, he called maintenance to come over and resolve the issue. - This is the first time we've ever had to evict a guest, and we had to because your party was over maximum capacity and we noted several policy violations around the pool area. Though we reached out through email and spoke with you face-to-face, because you refused to leave the home and suggested we call the police, we did so only to assist in a safe resolution. We refunded the rest of your stay. Thank you for taking the time to leave a review.

Hi Robert, thanks for your review. The listing photos and description clearly show all of the amenities at the property. We accurately describe it as having a kitchenette rather than a full kitchen, but we're sorry if this caught you off guard. We encourage guests to thoroughly read the listing before booking to ensure that they find the perfect vacation rental for their needs.