4 Mi to Mill Ave: Family Retreat w/ Patio in Tempe

Thank you for the kind words! We're so glad the short walk to the unit, the quiet surroundings, and the comfortable beds made for a great stay. It's wonderful to hear the space fit your needs so well.

Tamara, the right vacation home is everything, and we're disappointed if this wasn't the one for you. - The listing clearly states the bedroom configuration for this home it sleeps 7 guests and has 3 bedrooms with 1 queen, 2 full-size beds, and 1 twin bed. It is recommended for 2 adults in each bedroom and 3 children in the 3rd room. - If you were uncomfortable you could have called our guest contact Sunny and they may have been able to help, but our accommodations are as advertised. - The code is given in the emails that were sent out to you, if you had called Sunny they could have given you the code over the phone. These are details that were provided before you arrived, and per Evolve there were 2 pre-stay emails sent. - Just a suggestion maybe more research was needed I'm sure some homes have king-size beds that would have been more what you were looking for. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Dalis, Evolve here. We can confirm that a full refund was processed, and we are deeply sorry for the mistake that led to the property not being prepared in advance of your stay. This property does not allow same day turnovers, but the reservation was allowed to be booked. We apologize for the huge inconvenience to you and are making sure this will not happen again. Our goal is to make renting a vacation home easy, and we are sorry that we did not provide the kind of great, worry-free experience we are known for."