Bright Wintergreen Resort Home; Deck & Grill!

Hi Kristen, the homeowner would like to share the following: "We are so happy you enjoyed your stay! We hope you come back some time."

Hi Beth, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. - We are very sorry to hear the basement smelled musty. We have since identified a venting issue with our dryer which was causing the build-up of moist air. It has been fixed. - Upon investigation, we discovered that a bed frame was broken, and we apologize for this inconvenience. This has since been repaired for the comfort of our guests! Thanks for letting us know about your stay!

Hi Kim, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We're disappointed to hear that your stay did not meet your expectations and agree we fell short of our high standards, but we are glad to hear that you found the beds comfortable. - We use professional photography for the home, so the features you see on the listing are accurately advertised, and agree the rooms are all on the smaller side but each has a full bedroom set. - We sincerely apologize, the previous guest had broken the hinge on a corner cabinet, this was a specialty hinge and was on order, which has since come in and the repair has been made. - We do a complete walk-through before a guest check-in, but perhaps there was something somewhere we missed. All the wastebaskets were emptied and supplied with fresh bags. As the home was being prepared for your stay the washing machine stopped working and a part had to be ordered for its repair, we're truly sorry that this happened during your stay. - Towels are provided for our guest's use based on the guest count on their reservation, which includes, a bath, hand, and washcloth for each guest, and also provide We personally ensured that these were provided, in addition to a clean kitchen hand towel and a brand new kitchen sponge, so we were surprised to hear there was an inadequate amount of towels and kitchen towels. - We appreciate you bringing this to our attention, we can confirm that the pool table is not broken but there was a loose bolt that upon notification we immediately address and the pool table is now in perfect condition. The coffee table was in good condition, however, since your stay when the property was turned for the next guest, we found the coffee table was broken and has since been replaced. - While the kitchen is not huge, we do have a full-sized refrigerator, available counter space, and a small shelving unit for food storage. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.