Quiet West Houston Home w/ Patio, Walk to Shops!

Hi Jonathan, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We're sorry for the experience you had. I have owned the property for over 20 years and have had it rented and leased out for over 8. You are the first complaint regarding the A/C system and found your comment about fraudulent property very offensive as we are very proud of our property. Within 2 hours of you notifying us of the issue, I had a licensed professional A/C tech at the property. He spent over 2 hours inspecting every aspect of the property's A/C unit. His assessment of the unit was that it was well maintained and in good working condition with no issues whatsoever with Freon or any other component. My next question to him was why the temperature was above average during the day. He responded that Houston was going through a serious heat wave and that the temperature reached 110 degrees. He further explained that the way most A/C units work is on a 20 to 25-degree differential meaning it is designed to bring down the house temp by that much. He also mentioned that of the 11 service calls that he did that day, all but 1 of the houses in Houston were experiencing the same issue as me. He advised window units to mitigate the load off the central A/C unit. Taking his advice, we did so immediately. I brought 2 window units into the house to take care of the issue. I followed up the following day with your wife to check on how things were by text in which everything seemed to be ok at the time with a perfect 72 degrees in the house. When I checked the thermostat early in the morning, it was at 65 degrees. I felt that this was too cold so I raised it to 72 waiting for your family to come in. Later communicating with your wife by text, she states that the temp was 75 degrees. This was the very last communication I had with your wife or you. I was under the impression that everything was resolved. Your wife and children stayed at the property during the day while your home was under construction. It was later in the week I heard you had left the property days before. Management should have been notified and would have appreciated it. I did everything in my power to accommodate and make you and your family comfortable, even refunding you the majority of the cost of the reservation despite the cancelation policy,