We have correspondence to back up this claim and videos of the filthy grill, that only barely worked. This left us cooking indoors with the temperature preset at 27. 3 walls of glass, which were pretty, make the upstairs suffocating. The host told us to open windows in the middle of July. I have videos of a serious ant infiltration. My "dinner guests" (pre-planned and communicated to the host) were apalled. Our guests had to make a plate and eat a large dinner in the basement because of the extreme heat & ants. Luckily, they were family and friends and actually felt sorry for us. I, personally, only slept in the Master bedroom upstairs the first night and slept on the sofa with the one fan on me, again, because of the heat. The internet (TV) went out on us multiple times. We pre-planned bringing our pet, but walking her wasn't fun because of the overgrown yard. He offered us 1 night discount for our multiple inconveniences, but, have not seen any activity on our credit statement. To be one night discount is insulting, because we endured very uncomfortable heat issues and ant infiltration. We do have pictures, witnesses and videos to back up our statements. We realize that he probably only wants to rent as a ski chalet. If so, he should have stuck with that.