Enjoy our four season cottage with full amenities,on the beautiful Muskoka River

We appreciate you taking the time to share your feedback about your recent stay. We apologize for any inconvenience you experienced during your visit. We'd like to address some of the concerns you raised: Regarding the water, we draw it from a 400 ft drilled well, which differs from most cottages in the area that source water from the river. It's not uncommon for the water to temporarily have a brownish hue when the filtration system is being purged after maintenance. We're sorry you encountered this during your stay. As for the condiments, ketchup, mustard, and coffee creamer, we're currently reviewing our offerings and exploring ways to provide a wider range of options to better suit our guests' preferences. Regarding the bathrooms, we understand that the main floor powder room may be on the smaller side, and we apologize if it caused any discomfort. We'll take your feedback into consideration as we plan future improvements. We strive to treat every guest with the utmost respect and ensure they have a comfortable stay. We regret that we fell short of meeting your expectations on this occasion. We encourage you to explore other cottages in the area that may better align with your preferences. Thank you for bringing these matters to our attention. We're committed to making improvements based on your feedback and hope you'll consider giving us another chance in the future.

Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations. Cleanliness is a top priority for us, and we regret that we fell short during your visit. We want to emphasize that over 90% of our guests have had a positive experience at our cottage, often praising the cleanliness, comfort, and charm of our property. We are disappointed that, after many months of working with you on this booking and providing flexibility, your experience did not reflect the high standard that so many of our guests have enjoyed. While we quickly addressed some of the concerns you raised, such as cleaning the bathrooms again despite commets from our cleaning staff, we regret that we did not fully meet your expectations with the kitchen microwave and BBQ cleaning. We have taken steps to correct these issues, ensuring future guests will continue to enjoy their stays. We recognize that no property can please everyone, but we are committed to doing our best. The feedback we receive, including yours, helps us improve and maintain the high level of service that the majority of our guests experience. To demonstrate our commitment to guest satisfaction, we provided a full refund for your stay. We hope that future guests will consider the overwhelmingly positive experiences at our cottage when making their decisions. Should you choose to stay with us again, we are confident we can offer you a stay that aligns with the positive feedback we typically receive. With that said, we recognize that you are the customer, but we strongly disagree with you're comments. Perhaps this cottage wasn't aligned with your expectations but again we look at this as an opportunity for improvement.