Casa Boêmia c/ Varanda Telada, 4,8 km do Lago!

Hi Shelley, we’re sorry to hear that your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:-We understand that comfort can be a deeply personal experience and it can differ greatly from one individual to another. We’ve been delighted to learn from past reviews that many of our guests have found our home to be a warm and welcoming space. However, we genuinely regret that it didn’t resonate with your personal comfort preferences.-We apologize for any inconvenience you experienced in locating the corkscrew and with the internet issues. We’re glad to know that our guest contact was able to assist you promptly on a Saturday evening within 20 minutes, in replacing the corkscrew and helping with the internet troubles.We do all we can to provide the best possible stay, and we look forward to this property hosting many satisfied guests in the future.

From the owner: We are sincerely sorry that our home did not meet your expectations. We strive to correct any issues that our guests have during their stay and encourage our guests to reach out the moment that something is amiss. Unfortunately, you chose to vacate the property after using the shower and communicated your issues after vacating. -We offer complimentary shavers, and they are located in the bathroom cupboard. -We take cleanliness seriously, and the home was indeed cleaned the day before your arrival. We have a separate manager walk through the home after the cleaning crew with a checklist to ensure our standards are being met. They found no stains on the kitchen carpet or couch before your arrival or after your departure. -We have a standing contract with a local pest service to which the home is treated inside and out quarterly. After you vacated, our manager looked the house over top to bottom and found a couple of dead bugs/cobwebs under the wood stove and one dead bug behind a bookshelf that had somehow been pulled away from the wall. They also found cobwebs in a 12-foot-high windowsill. We do apologize for this inconvenience; however, Oklahoma has an exceptional variety of bugs and pests, and unfortunately, a small few may find their way into the home.-As to the musty odor, Oklahoma is an incredibly humid state, and it had been raining prior to your stay. The home does have central heat and air. We monitor the humidity closely via the Nest thermostat and do our best to maintain an indoor humidity below 50%.We strive to deliver 5-star experiences for all our guests and are grateful for the majority of our guests who have enjoyed our home and shared kind words and positive reviews.