3-Story Philly Townhouse 2 Mi to University City!

Thank you for sharing your feedback. We’re sorry the condition of the property at arrival, including the bedding, bathroom setup, towels, pillows, and trash outside, left you disappointed after such a long trip. We’ve addressed the trash concern with the City of Philadelphia and followed up on the cleanliness and supply concerns raised during your stay. We also understand that the location didn't feel like the right fit for your visit. We appreciate you bringing these concerns to our attention.

We’re glad the home made a positive first impression, but we’re sorry several issues affected your stay. The jammed bathroom door was addressed once reported, and we’ve followed up on the cleanliness concerns, missing supplies, and oven knob to ensure the home is better prepared for future guests. We also appreciate your feedback regarding the timing and accuracy of our communications and are reviewing that experience. While activity in the surrounding neighborhood is outside our control, we understand the noise was disruptive. We appreciate your feedback and are using it to improve the experience from arrival through departure.